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Frequently Asked Questions (FAQ) for Ascendo Dictionaries
and Phrase Books
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Home Pages: Spanish,
French,
German & Italian
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Question: Where can I download
Ascendo Dictionaries and Phrase Books? |
Answer: You can download a Zip file containing Ascendo
Dictionaries and Phrase Books
using the following links.
- Ascendo English-Spanish,
Spanish-English Dictionary & Phrase Book, Version 4.2.0, click here.
- Ascendo English-French,
French-English Dictionary & Phrase Book, Version 4.2.1, click here.
- Ascendo English-to-German,
German-to-English Dictionary & Phrase Book, Version 4.2.0, click
here.
- Ascendo English-to-Italian, Italian-to-English Dictionary
& Phrase Book, Version 4.2.0, click here.
If you have problems downloading or installing, please email info@ascendo-inc.com.
Ascendo Dictionaries and Phrase Books are also available from the sales partners listed
on the following product description pages: Spanish,
French,
German & Italian
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Question: I am not able to install Ascendo
Dictionaries and Phrase Books on my BlackBerry using the BlackBerry Desktop Manager. Is there another way to install it?
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Answer: You can download and install Ascendo
Dictionaries and Phrase Books directly to your BlackBerry (OTA) by following these steps:
If you have used these URLs to install previous versions, you should clear the browser cache and refresh the page to make sure you are downloading the most recent
version.
If you have problems downloading or installing, please email info@ascendo-inc.com.
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Question: Can I install applications on my
BlackBerry SD media card?
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Answer: In the current version of the
BlackBerry OS (4.7), no 3rd party applications cannot be installed on SD media
cards.
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Question: How do I
upgrade and how much does it cost?
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Answer:
Upgrading to an
intermediate release, such as from version 4.0 to 4.1: Free
Upgrading to a new version, such as from version
3.0 to 4.0: $9.95
To upgrade to an intermediate release, follow the
instructions to download the latest version and install from your
desktop or install directly to your device. If you are
prompted for a registration key, enter the key that you received when you
purchased the product. If you didn't keep a copy of the key, see elsewhere in
this FAQ for retrieving keys.
To upgrade to a new version, follow these
instructions.
- If you purchased from Mobihand.com, go to the
product description page and click on the "Upgrade Now" button.
- If you bought from Handango.com or from our
web site, go to the product description page and click on the "Upgrade Available..." link found below the
Screen Shots.
- If you bought from another Sales Partner,
please see their web site for information on upgrades.
If you have difficulties, or the Sales Partner
you purchased from does not offer upgrades, please email your order confirmation
to info@ascendo-inc.com. Your order
confirmation must contain the Name of the Ascendo Sales Partner you purchased
the product from, the Version Number and the Date of
Purchase.
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Question: When I try to install
the application using the
Blackberry
Desktop Manager I
get the following message, "No additional applications designed for your
device were found."
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Answer: This is
a common issue with the BlackBerry Desktop Manager and does NOT necessarily mean
that the application is incompatible with your handset. See below for possible
resolutions.
- Delete any previously installed versions of
the software then make sure that you have removed the application from the
BlackBerry Desktop Manager Application List, displayed when clicking on the
Application Loader icon.
- Verify that your .alx and .cod files are in
the same directory and that you are selecting the .alx file when trying to
install an application.
- Upgrade your BlackBerry Desktop Manager.
Click here
for latest downloadable version.
- Upgrade the device software on your
BlackBerry. Click here
for latest downloadable version.
An article with more detailed descriptions can
be found on AllBlackBerry.com, click here
for complete article.
If these suggestions to not resolve the issue, please
try downloading and installing the application directly to your handset (OTA),
as describe above.
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Question: When I try to install
the application using Blackberry
Desktop Manager I
get the following message, "No Applications were found for your
device."
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Answer: This is a common problem with the BlackBerry Desktop Manager. There are a few possible solutions:
1. If you installed a previous version of an
Ascendo Dictionary, use the BlackBerry Desktop Manager to uninstall it. Then delete
the Ascendo Dictionary from the application list and
and reinstall it. To do this, start the BlackBerry Desktop Manager on your PC, click on the Application Loader button, un-check the box next to Ascendo DataVault, click on the Next button
and follow the prompts. Now return to the application list, highlight the
Ascendo Dictionary and click on the Delete button. To reinstall an Ascendo
Dictionary, click on the Application Loader button, browse
to the directory containing the Ascendo Dictionary file with an ".ALX"
extention, highlight it, then click on the Next button and follow the prompts.
2.
Download and install the latest version of the BlackBerry Desktop Manager and
try to install the application again. 3.
Download and install the application directly to your BlackBerry (OTA), as
describe above.
4.
Check if you are using Version 3.6 of the BlackBerry Desktop Manager ( Help > About
Desktop Manager). The workaround for this issue is to install the latest service pack (Service Pack 3a) for Desktop
Manager v3.6 instead of Service Pack. This can be downloaded from the BlackBerry site at: https://www.blackberry.com/SoftwareDownload/index.jsp?client=Ud4RBlehp
Choose "BlackBerry Desktop Software v3.6" from the drop-down list box,
then click on the "Select" button. Choose the latest service pack at
the bottom of the page. Uninstall your original
Desktop Manager first, then install the downloaded service pack. Be sure to
reboot your computer after completing the installation. Follow the instructions
to download the Desktop Manager service pack to your desktop computer.
5. Some users have reported the following work
around... Exit the BlackBerry Desktop Manager. Change the name of
the ALX file, for example, change "ApplicationName.ALX" to
"ApplicationName1.ALX". Then
restart the BlackBerry Desktop Manager and try to install the application again.
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Question: When I try to install
the application using the BlackBerry Desktop Manager, I get the
following message "There is an XML syntax error on line 1". |
Answer: This happens when you
select a file with a .cod extension. To install an application using
the BlackBerry Desktop Manager, click on Application Loader, click on
Add, select "All Files (*.*)" from the "Files of
Type" drop-down list, browse to the directory in which the application files are located, then select the appropriate file with an ALX
extension. |
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Question: Can I try an Ascendo
Dictionary before purchasing? |
Answer: Yes. When you start an Ascendo
Dictionary, click on the BlackBerry key, to the right of the green phone
key, to display the screen menu. Select "Register Later" from
the screen menu. |
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Question: How long is the trial period? |
Answer: The trial period is 7 days. |
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Question: What are Registration
Keys and Activation Codes?
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Answer: To use an Ascendo
Dictionary after the trial period is over, you must enter a Registration Key when
prompted.
Some Ascendo Sales Partners call them
Activation Codes instead of Registration Keys but they are the same
thing.
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Question: How can I get a
Registration Key?
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Answer: To obtain a Registration
Key, you must purchase an Ascendo Dictionary. To purchase an Ascendo
Dictionary, click on the appropriate link: Spanish,
French,
German,
Italian,
then click on the "Buy Now" button.
When you have purchased the product, an order confirmation will be sent
to you by email containing the Registration Key.
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Question: How do I register an
Ascendo Dictionary? |
Answer: To register an Ascendo Dictionary
you must first purchase the product and install it on your device. When you
start the application for the first time, the Registration Screen will appear.
Enter your key to the right of the label "Registration Key:", then
click on the BlackBerry key to the right of the green phone key, and select
"Register" from the screen menu.
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Question: How can I retrieve my
registration key?
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Answer: Please contact the
Ascendo Sales Partner that you bought the application from and request a
registration key. See below for links that
automate the process.
If you purchased the application from our web
site, please forward the order confirmation by email, including the date of
purchase, to info@ascendo-inc.com.
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Question: I purchased the software through
BlackBerry App World. How do I obtain or retrieve my registration key?
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Answer: To find
Registration Keys or "License Keys" for products purchased through
BlackBerry App World, start BlackBerry App World on your device, click on the
"My World" tab on the lower right-hand side of the screen then click
on an application from the list to display the application details. The
registration key should be displayed next to the "License:" label.
More information can be found
in the App World FAQ found at the following link: http://na.blackberry.com/eng/support/blackberryappworld.jsp
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Question:
When I run the application the battery appears to drain
faster. How can I conserve my battery charge?
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Answer:
Applications
draw additional electricity so it is important to Close them when you are done
using them. To close Ascendo Dictionaries, click on the BlackBerry Key to the
right of the green phone key and select Close from the menu. If you click on the
red phone key, you will return to the BlackBerry home screen but the application
will continue to run in the background. To check if an application is running in
the background, hold down the Alt key and click on the BlackBerry Escape
key.
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Question: Do
Ascendo Dictionaries and Phrasebooks run on the BlackBerry Storm?
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Answer:
Most of
the basic features are accessible on a BlackBerry Storm but we have identified
several shortcomings that we plan to fix in a future maintenance release that
will be free for registered users. Please download free trial
before purchasing. See below for list of issues and some workarounds.
- Issue:
When trying to register, there is no "1" key on the numeric
keypad. Workaround: Tilt the Storm to Landscape mode and click on the
"!?123" key for a complete numeric keypad.
- Issue:
Touch-screen is not enabled for selecting words in lookup list. Workaround:
Select Show Keyboard from the screen menu, then type the first characters
until the word is highlighted, then click on the return key to display the
definition.
- Issue:
Some definitions are longer than the available screen space so they appear
behind the screen keyboard. Workaround: Tilt the Storm to Portrait mode,
then click on the BlackBerry Key and select "Hide Keyboard" from
the screen menu.
To
get a real-time alert when a Storm enhanced version becomes available, please
sign up for a Watchlist.
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Question:
How do I uninstall an application from
my BlackBerry?
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Answer:
Start
the BlackBerry Desktop Manager, select Application Loader, uncheck the box next
to the application you want to uninstall, confirm deletion. To uninstall from
your device select Settings > Options > Advanced Options > Applications
> Delete. This exact menu choices may vary slightly depending on the version
of the BlackBerry OS you are using.
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Question: How can I get alerted when
a new version is available?
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Answer:
Some Ascendo Sales Partners provide real time
alerts whenever new versions of a product are available. Here are some
that we know of:
In addition, you may want to sign up for our Newsletter, see
Ascendo
Home Page > Subscribe.
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Home Pages: Spanish,
French,
German & Italian
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