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Frequently Asked Questions (FAQ)

Ascendo Multilingual Dictionaries for BlackBerry


- Where can I buy Ascendo Multilingual Dictionaries for BlackBerry?
- Where can I download Ascendo Multilingual Dictionaries for BlackBerry?
- Can I try Ascendo Multilingual Dictionaries before purchasing them?
- I download a dictionary but I can't find it on my BlackBerry. Where is it?
- If I download an app from BlackBerry App World and click Run, nothing happens. What can I do?
- How can I upgrade and how much does it cost?


Question: Where can I buy Ascendo Multilingual Dictionaries for BlackBerry?
Answer: Ascendo Multilingual Dictionaries are available from BlackBerry App World and Mobihand.


Question: Where can I download Ascendo Multilingual Dictionaries for BlackBerry?
Answer: Ascendo Multilingual Dictionaries are available for download from the sales partners listed above. In addition you can download the our dictionairies directly to your device by opening your BlackBerry browser, selecting Go To from the menu and typing the links below. If you are reading this page on your BlackBerry, you can simply click on the links below to initiate download.


Question: Can I try Ascendo Multilingual Dictionaries before purchasing them?
Answer: Yes, the latest versions of Ascendo Multilingual Dictionaries come with 30-day free trial periods. When you start the app for the first time you will be prompted to enter your registration code to unlock the app. Click on Later to register at a later time.


Question: I download a dictionary but I can't find it on my BlackBerry. Where is it?
Answer: On most BlackBerries, downloaded applications are stored in the Downloads directory found on the home screen. You can move an application to the home screen or a different folder by highlighting the application icon, clicking on the BlackBerry key and selecting Move from the menu.


Question: If I download an app from BlackBerry App World and click Run, nothing happens. What can I do?
Answer: It is recommended to quit BlackBerry App World before starting an app that you downloaded. If you click Run while in BlackBerry App World you may need to reboot your BlackBerry, go to the Downloads folder and click on an app icon to start it.


Question: How can I upgrade and how much does it cost?
Answer: Upgrade policy is subject to change at any time and may be dependent on specific policies imposed by Ascendo sales partners. In general, maintenance releases, for examples version 5.1 to version 5.2 are free. Upgrades, for example version 4.x to version 5.x are paid. To check for upgrades, go to the Ascendo sales partner from which you purchased an Ascendo dictionary. If you have problems, email info@ascendo-inc.com






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