Frequently Asked Questions

DataVault Password Manager for Android


- Where can I download DataVault for Android?
- Can I try DataVault for Android before I decide whether I want to purchase it?
- What is the latest version of DataVault for Android?
- What is included in DataVault Premium?
- How can I find out when new versions are released?
- Can I transfer my license from a different platform?
- Is DataVault compatible with a new device?
- When will DataVault be available on my new tablet or other device?
- Do I need to a different version of DataVault Desktop to sync with DataVault for Android?
- I can't remember my master password. What are my options?
- When I start DataVault I see "wrong password, 9 remaining attempts". What can I do?
- How can I move data from a different version into DataVault for Android?
- How can I switch to DataVault for Android?
- I am unable to sync DataVault for Android over Wi-Fi. What could be the problem?
- Do I need to install Bonjour to sync with DataVault on my desktop?
- How do I setup an ad-hoc network to synchronize DataVault for Mac with DataVault for Android?
- What type of encryption has been implemented in DataVault?
- Why did Ascendo choose Advanced Encryption Standard (AES) over other encryption methods?

Question: Where can I download DataVault for Android?
Answer: DataVault for Android is available exclusively from the Android Market.


Question: Can I try DataVault for Android before I decide whether I want to purchase it?
Answer: We do not offer a trial version at the current time.


Question: What is the latest version of DataVault for Android?
Answer: Please check the Android Market for the latest version.


Question: What is included in DataVault Premium?
Answer: DataVault Premium is an in-app purchase which includes 256-bit encryption (128-bit encryption is standard), auto-sync option for Dropbox and 90 additional item icons, bringing total to 200.


Question: How can I find out when new versions are released?
Answer: To receive product announcements, click the Like button on our Facebook Page or follow us on Twitter.


Question: Can I transfer my license from a different platform?
Answer: Development and support for new platforms requires substantial investment. As a result, we do not offer license transfers to DataVault for Android.


Question: Is DataVault compatible with a new device?
Answer: There are hundreds of Android devices. Ascendo does its best to test on as many as possible but we can't test all of them. If you want to know for sure if DataVault runs on a new handset try asking a store representative if they are able to install DataVault using a store account. Some operators, such AT&T provide store representatives with personal accounts to test Android Market apps. Another way is to temporarily add your gmail account to an Android handset, switch to that account in the Android Market and install DataVault. If you use this method, remember to remove your account when you are done.


Question: When will DataVault be available on my new tablet or other device?
Answer: The device compatibility list is encoded into Android apps when they are submitted to Goolge Play (Android Market). Developers cannot specify that apps are compatibile with devices that have not been released. We do our best to submit updates on a regular basis to support new devices but some delays are inevitable. We suggest following us on Twitter or Facebook for new release announcements.


Question: Do I need to a different version of DataVault Desktop to sync with DataVault for Android?
Answer: No, you can use the same version of DataVault for Mac or DataVault for Windows to synchronize with DataVault for Android. However, you will need to update to the latest version. See DataVault Desktop FAQs for more information.


Question: I can't remember my master password. What are my options?
Answer: Tap on Unmask to show your master password in clear text. If you set up a hint question during a previous session, tap on Hint and answer the question to retrieve your password. If neither suggestion works, you can reset the database by entering the wrong password repeatedly until you have exceeded the maximum login attempts. This will erase the database. When you restart DataVault you will be prompted to select a new master password.


Question: When I start DataVault I see "wrong password, 9 remaining attempts". What can I do?
Answer: Rebooting your device should allow you to log back in to DataVault. Updating to the latest version will resolve this issue for most users. In some cases, making sure to quit DataVault by tapping on the Android Back or Escape key may help to avoid the issue.
If you continue to see this alert, go to Android Settings > Developer Options and verify that Don't Keep Activities is unchecked. For Android 4.2 and above you may need to enable Developer Options to access them from Settings.


Question: How can I move data from a different version into DataVault for Android?
Answer: To import from DataVault for Mac or DataVault from Windows, use synchronization.
To import from DataVault for iOS or DataVault for BlackBerry use DataVault desktops as a synchronization conduit. First sync DataVault on your handheld to DataVault desktop then sync DataVault desktop to DataVault for Android.
Alternatively, you can import information direcly from DataVault for iOS by backing up to a *.dvx file and restoring to DataVault for Android, see user guide.


Question: How can I switch to DataVault for Android?
Answer: DataVault for Mac and DataVault for Windows can import data from numerous standard formats and 3rd party applications. Once your data has been imported into DataVault Desktop you can sync it to DataVault for Android.
DataVault Desktops are offered with free trial periods so you can use them to move data from other platforms before purchase.


Question: Can I sync DataVault for Mac with DataVault for Windows?
Answer: At this time, you cannot sync DataVault for Mac directly with DataVault for Windows. There are two options for keeping both versions of DataVault desktop in sync.
1) Use your handheld device as a conduit. First, sync the most up-to-date copy of DataVault desktop with DataVault running on an iPhone, iPad, iPod Touch or BlackBerry. Then sync DataVault running on your handheld device to DataVault running on the other desktop.
2) Export your DataVault database as a DataVault Exchange (DVX) file from the most recently updated desktop. Then import the DVX file into DataVault running on the other desktop. Please note: Importing DVX files will overwrite the DataVault data file (one way synchronization).


Question: I am unable to sync DataVault for Android over Wi-Fi. What could be the problem?
Answer: Synchronization over Wi-Fi may require modifying several system settings. In addition, security applications such as Firewalls, VPNs and virus protection packages may block communicate over Wi-Fi. If you continue to have problems after trying the troubleshooting tips below, we recommend that you consider cloud sync as described in the DataVault for Android user guide.

1) Synchronization requires recent versions of the products. If necessary, backup your data and install the latest versions of DataVault for Mac or DataVault for Windows.

2) Synchronization requires that the master password used with DataVault for Android be the same as the master password used with DataVault Desktop. To verify your master password, unmask it while logging in. To change the master password, select Change Password from the DataVault for Android Action Bar.

3) Verify that you are following the correct sequence as described below.

  • Start DataVault for Mac or DataVault for Windows and select File > Synchronization from the menu bar. Do not close the synchronization window until synchronization has completed.
  • Start DataVault Android then tap on the Menu key and select Synchronize from the Action Bar. Verify the IP Address is the same used by DataVault Desktop then tap on Sync Now.

4) Make sure both your handheld device and desktop computer have Wi-Fi turned on and that they are connected to the same Wi-Fi network, see instructions below.

  • Android: Tap on Settings > Wireless > Wi-Fi Settings.
  • Mac OS desktops: Click on AirPort icon in menu bar, select a network from list. A checkmark should appear to the left of the network name.
  • Windows 7 & Vista: Click on Start > Network > Network and Sharing Center > View wireless networks.
  • Windows XP: Right-click on the wireless network icon in the task bar then select View Available Wireless Networks.

5) Try setting the IP address manually into DataVault for Android. First, find the IP Address used by your desktop, see instrucitons below. Then start DataVault for Android and select Sync over Wi-Fi and enter the same IP Address.

  • Mac OS: Start System Preferences and click on Network icon. Your IP address is in the Status section.

  • Windows & Vista: Click on Start and type Run in the search field. Click on Run in the search results list to start the Windows command line, then type ipconfig and click on the return key to display your IP address.


6) If you are running a Firewall on your Mac or Windows Desktop, give DataVault permission to exchange information through the Firewall.

7) If you are using virtualization software such as VM Ware or Parallels, set the Network Adapter to Bridged Mode; then restart your computer. To do this with VMWare, select Virtual Machine > Settings > Network > Connect directly to the physical network (Bridged).

8) Check to see if other apps such as anti-virus software or VPNs are blocking Wi-Fi access & reconfigure if necessary.

9) Reboot your handheld and desktop and try to synchronize again.

If you are still having problems, please email technical support including information about your environment, what you tried and what you observed.


Question: Do I need to install Bonjour to sync with DataVault on my desktop?
Answer: Bonjour is an Apple discovery protocol used to sync DataVault desktops with DataVault for iOS. It is not necessary to install Bonjour to sync DataVault for Android with DataVault desktops.


Question: How do I setup an ad-hoc network to synchronize DataVault for Mac with DataVault for Android?
Answer: An ad-hoc network is a direct connection over Wi-Fi that doesn't require a network router or internet connection. To setup an ad-hoc network between your Mac and your iPhone, follow the steps below.

  • Click the Airport icon in the Mac menu bar and select Create Network.
  • Select and name for the network and set up an optional password to connect.
  • Join the new network from your iPhone or iPod Touch by tapping on Settings > Wi-Fi.
  • Open DataVault on both the handheld and desktop and proceed with synchronization.

Question: What type of encryption has been implemented in DataVault?
Answer: DataVault encrypts data using Advanced Encryption Standard (AES), a symmetric-key encryption standard adopted by several governments including that of the United States, as well as numerous industry leaders in security sensitive fields. The standard comprises 128-bit block size ciphers published under the name of the Rijndael algorithm. DataVault uses a 128-bit key. Experts have calculated that a 128-bit AES key would take a super computer 149 trillion years to crack. The AES ciphers have been analyzed extensively and are used worldwide. For more information, see Wikipedia.


Question: Why did Ascendo choose Advanced Encryption Standard (AES) over other encryption methods?
Answer: The National Institute of Standards and Technology (NIST) chose the Rijndael algorithm as the new Advanced Encryption Standard (AES) over alternatives including Twofish (successor of Blowfish), Serpent, RC4 and MARS. The announcement concluded a multi-year effort working with government, industry and academia throughout the world. Proposed by two Belgian cryptographers, AES has emerged as the clear winner and has since been adopted as a worldwide standard. See links below for more information.

  • AES Questions and Answers (NIST), "When considered together, Rijndael's combination of security, performance, efficiency, ease of implementation and flexibility makes it an appropriate selection for the AES."
  • Advanced Encryption Standard (Wikipedia), "AES was announced by NIST... on November 26, 2001 after a 5-year standardization process in which fifteen competing designs were presented and evaluated..."
  • Is AES stronger than Blowfish?, "AES has higher design strength than Blowfish... It's also just much newer - it has the advantage of incorporating several more years of advances in the cryptographic art".
  • The importance of IV's, "Rijndael was chosen to be the new AES because it was deemed to be more secure than Blowfish. Keep in mind that Blowfish never even made it into the AES competition."


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