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DataVault Home Page
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FAQs for other versions: Mac
OS, Windows,
BlackBerry
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Ascendo DataVault for iPhone, iPod
Touch & iPad
Frequently Asked Questions (FAQ)
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Click on the links below for answers to the following questions.
More detailed explanations can be found in the DataVault for iPhone
& iPod Touch User Guide.
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| - What is the
direct link to DataVault for iPhone & iPod Touch in the iTunes App
Store?
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| - When I start
DataVault for the first time and enter a password, why does
"wrong password" appear?
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- How can I backup and restore the information stored in
DataVault for iPhone & iPod Touch?
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| - Where can I download DataVault for
Mac OS desktops?
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- Where can I download DataVault for Windows desktops?
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| - Can I sync with
DataVault desktop through iTunes or do I have to sync over a Wi-Fi network?
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- When I select Options > Synchronize on my iPhone, I don't see my desktop in the list. What could be the problem?
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- I am having trouble syncing with DataVault Desktop running on VMWare. What could be the problem?
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- Has Ascendo obtained CCAS approval for products
containing encryption from the Bureau of Industry and Security?
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Question: What is the direct link to DataVault
for iPhone & iPod Touch in the iTunes App Store?
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Answer: Click here
to start iTunes and go directly to the DataVault description page in the App
Store.
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Question: When I start DataVault for the first time
and enter a password, why "wrong password" appear?
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Answer: On some devices, DataVault v4.2.3 skips the
select password screen the first time it is launched. To resolve this
issue, tap on the Reset button in the navigation bar then select &
confirm a master password.
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Question: How can I backup and restore
the information in DataVault for iPhone & iPod Touch?
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Answer: You can backup and restore the information in DataVault data using iTunes by following these steps:
- Start iTunes on your desktop.
- Connect your iPhone or iPod Touch to your desktop. Your handset should appear under "Devices" on the left-hand side of the screen.
- Control-Click or Right-Click on your handset in the Devices list and choose "Back Up" or "Restore from Backup..." from the context menu.
Please see the following articles for more information:
- iPhone and iPod touch: About backups
- Backing Up, updating, and restoring your iPhone and iPod touch software
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| Question:
Where can I download DataVault for Mac OS desktops?
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| Answer: For a complete product
description and download link for DataVault for Mac with free trial
period, click here.
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| Question: Where can I download
DataVault for Windows desktops? |
Answer: Registration for new users is
different than registration for existing customers who are eligible for a free
upgrade. Please read the instructions below carefully in
order to install the correct version.
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| New users, who have not
previously purchased "DataVault for Windows" as part of a
bundle, click here
for download and installation instructions.
Existing customers of "Ascendo
DataVault for BlackBerry and Windows", click here
for download and installation instructions. To synchronize with
DataVault for iPhone, you will need version 4.5.3 or above. If you
purchased version 4.0 or above, there is no charge for installing the
latest release. |
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Question: Can I sync with DataVault desktop
through iTunes or do I have to sync over a Wi-Fi network?
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Answer: Apple does not provide support for 3rd party
developers to synchronize application data using iTunes. Synchronizing over
Wi-Fi is the best method we have found at the current time. If Apple provides a
synchronization application programming interface (API) in future versions of
the software developer kit (SDK) we plan to implement it as soon as
possible.
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Question: When I select
Options > Synchronize on my iPhone, I don't see my desktop in the list.
What could be the problem?
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Answer: Verify that the Wi-Fi connection has been
initiated on your iPhone by going to Settings > Wi-Fi and selecting the
network that your desktop is connected to. Then retry DataVault for iPhone
> Options > Synchronize to see if the desktop is in the list.
In addition, you may need to configure your firewall to allow DataVault Desktop to communicate with DataVault for iPhone. To do this on Vista, select
Control Panel > Security (Allow a program through Windows Firewall) > Exceptions > then check off Ascendo DataVault from the list of applications.
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Question:
I am having trouble syncing with DataVault Desktop running on VMWare. What
could be the problem?
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Answer: Please try running VMWare in "Bridged Mode" by selecting Virtual Machine > Settings > Network >
"Connect directly to the physical network (Bridged)." You will need to restart Vista for this to take effect.
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Question:
Has Ascendo obtained CCAS approval for products containing encryption from
the Bureau of Industry & Security?
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Answer: Yes. The US Commerce Department's Bureau of
Industry & Security requires that all products containing advanced
encryption methods apply for CCAS
approval. If you are considering an encryption product that has not
obtained approval from the Bureau of Industry & Security it means that
it implements a weaker form of encryption or that it could be removed from
the iTunes App Store.
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FAQs for other versions:
Mac
OS, Windows,
BlackBerry
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DataVault Home Page
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