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DataVault Home Page
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FAQs for other versions: Mac
OS, Windows,
BlackBerry
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Ascendo DataVault Frequently Asked Questions (FAQ)
for iPhone, iPad & iPod Touch |
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Click on the links below for answers to the following questions.
More detailed explanations can be found in the DataVault for iPhone
& iPod Touch User Guide.
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| - Where can I download DataVault
version 4.2.6 for iPhone, iPad & iPod Touch? |
| - Can I try DataVault before deciding if I want to purchase it? |
| - Do I need to purchase a
second copy of DataVault to run it on my iPad? |
| - How can I backup and restore the information stored in DataVault for iPhone, iPad & iPod Touch? |
| - I updated to version 4.2.5
and I don't see my DataVault information. What should I do? Why did this
happen? |
| - Where can I download DataVault for Mac OS desktops? |
| - Where can I download DataVault for Windows desktops? |
| - Can I sync with DataVault desktop through iTunes? |
| - I am having trouble syncing with DataVault desktop. What could be the problem? |
| - When I select Options > Synchronize on my iPhone, I don't see my desktop in the list. What could be the problem? |
| - I use VMWare or Parallels and I'm having trouble syncing with DataVault desktop. What could be the problem? |
| - I don't have access to a Wi-Fi router. Can I use an ad-hoc network to synchronize with DataVault desktop? |
| - When I start DataVault
version 4.2.3 for the first time an alert appears displaying "Wrong Password". What should I do? |
| - Has Ascendo obtained CCAS approval for products containing encryption from the Bureau of Industry and Security? |
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Question: Where can I download DataVault version
4.2.6 for iPhone, iPad & iPod Touch?
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Answer: DataVault for iPhone, iPad & iPod Touch
version 4.2.6 is
available exclusively through the iTunes App Store. To start iTunes and go
to the DataVault description page, click here.
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Question: Can I try DataVault before deciding if I
want to purchase it?
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Answer: Apple doesn't allow trial versions however
so we have developed a lite version that allows users to test DataVault
for free. The lite version is limited to 10 items and does not synchronize
with DataVault desktops. To start iTunes and go to the DataVault
description page, click here.
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Question: Do I need to purchase a second copy of
DataVault to run it on my iPad?
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Answer: DataVault version 4.2.6 is now available
on iTunes
as a Universal Application. This means that if you purchase DataVault you
can install it on up to 5 authorized iPads, iPhones or iPod Touches at no
additional charge. Version 4.2.6 includes many enhancements for iPad and
several improvements for all devices, see "What's New..."
section in iTunes.
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Question: How can I backup and restore
the information in DataVault for iPhone, iPad & iPod Touch?
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Answer: You can backup and restore the information in DataVault data using iTunes by following these steps:
- Start iTunes on your desktop.
- Connect your iPhone, iPad or iPod Touch to your desktop. Your handset should appear under "Devices" on the left-hand side of the screen.
- Control-Click or Right-Click on your handset in the Devices list and choose "Back Up" or "Restore from Backup..." from the context menu.
Please see the following articles for more information:
- iPhone & iPod touch: About backups
- Backing Up, updating, and restoring your iPhone and iPod touch software
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| Question: I updated to version 4.2.5 and
I don't see my DataVault information. What should I do? Why did this happen? |
| Answer: To restore access to your
DataVault information you should update to version 4.2.6 by starting iTunes and clicking on the Update tab.
If you have any questions, please email: wallet_support@ascendo-inc.com.
Working closely with Apple support, we determined that the
provisioning profile used in version 4.2.5 prevented the application from
accessing data despite the fact that the data was still present on the
device. Apple fast-tracked approval of version 4.2.6 which has corrected the
problem. We apologize for any inconvenience.
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| Question:
Where can I download DataVault for Mac OS desktops?
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| Answer: Instructions for
downloading & installing DataVault for Mac are available on the
Frequently Asked Questions (FAQ) page. Click here
to go to the FAQ page.
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| Question: Where can I download
DataVault for Windows desktops? |
Answer: Registration for new users is
different than registration for existing customers who are eligible for a free
upgrade. Please read the instructions below carefully in
order to install the correct version.
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| New users, who have not
previously purchased "DataVault for Windows" as part of a
bundle, click here
for download and installation instructions.
Existing customers of "Ascendo
DataVault for BlackBerry and Windows", click here
for download and installation instructions. To synchronize with
DataVault for iPhone, iPad & iPod Touch, you will need version 4.5.3 or above. If you
purchased version 4.0 or above, there is no charge for installing the
latest release. |
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Question: Can I sync with DataVault desktop
through iTunes?
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Answer: Apple does not provide support for 3rd party
developers to synchronize application data through iTunes. Synchronizing over
Wi-Fi is the best method we have found at the current time. If Apple provides an
application programming interface (API) for
synchronization in future versions of
the software developer kit (SDK) we plan to implement it immediately. If your
desktop has a wireless adapter then you can set up an ad-hoc network to
synchronize with your handheld even if you don't have access to an Wi-Fi router.
See below for information on setting up an ad-hoc network.
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Question: I
am having trouble syncing with DataVault desktop. What could be the problem?
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Answer: See below for a list of issues and possible
solutions.
1) Synchronization between DataVault for iPhone, iPad & iPod Touch and DataVault
for Mac & Windows desktops requires recent versions of the products. Customers
having purchased DataVault version 4.0 and above are eligible for free upgrades.
See below for supported versions and links to download instructions. In some
circumstances, re-installing can resolve synchronization issues but you should
always make a backup first.
2) To synchronize, the master password used in DataVault for
iPhone and DataVault Desktop needs to be the same. To verify the master
password, start DataVault, enter you password, unmask it and click Ok to make
sure it works. To change the master password, select Change Password from
Security Settings (DataVault for iPhone) or from the File menu (DataVault
Desktop).
3) Make sure you are following the
correct sequence to synchronize DataVault as described below.
- Start DataVault on your desktop and select Synchronize from
the main menu.
- DataVault for Mac: File > Synchronize over Wi-Fi.
- DataVault for Windows: File > OTA Sync (iPhone).
- Start DataVault on your iPhone, iPad or iPod Touch, tap on the options icon in the navigation bar and select Synchronization. A
list of devices detected on your Wi-Fi network should appear. If not, see
below for trouble-shooting options.
- Tap on the desktop which is running DataVault then tap on
the Synchronize button.
4) DataVault uses Apple's Bonjour discovery protocol to
synchronize. Bonjour is installed automatically with iTunes or optionally with
DataVault by checking off the Bonjour box when prompted. You can install
the latest version from the Bonjour support page
or re-install DataVault desktop.
5) Make sure that your handheld and desktop have Wi-Fi turned
on and are connected to the same Wi-Fi network, see instructions below.
- iPhone, iPad & iPod Touch: Tap on Settings > Wi-Fi >
Choose a
network.
- Mac OS desktops: Click on AirPort icon in menu bar, select
network from list.
- Windows 7 & Vista: Click on Start > Network > Network and
Sharing Center > View wireless networks.
- Windows XP: Right-click on Wireless Network icon in task
bar > View Available Wireless Networks.
6) Try setting the IP address for your desktop manually. To do
this, start DataVault on your iPhone, iPad or iPod Touch, tap on the option icon in
the navigation bar, select Synchronize, then tap on the field labeled
"DataVault Desktop ip address". To find your desktop IP address, see
instructions below.
- Mac OS: Start System Preferences and click on
Network icon. Your IP address is in the Status section.
- Windows & Vista: Click on Start and type
"Run" in the search field. Click on Run to start command line,
then type "ipconfig" to display your IP address.
7) If you are running a firewall on Windows, give DataVault permission to
exchange information through the Firewall. In Vista,
select
Control Panel > Security (Allow a program through Windows Firewall) > Exceptions > then check off Ascendo DataVault from the list of applications.
8) If you are using virtualization software such as VM Ware or
Parallels, set the Network Adapter to "Bridged Mode" then restart your
computer. To do this with VMWare, select Virtual Machine > Settings > Network >
"Connect directly to the physical network (Bridged)."
9) Check to see if other apps such as anti-virus software or
VPNs are blocking Wi-Fi access & reconfigure if necessary.
10) Reboot your handheld and desktop and try to synchronize
again.
If you are still having problems, please contact technical
support at wallet_support@ascendo-inc.com
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Question: When I select
Options > Synchronize on my iPhone, iPad or iPod Touch, I don't see my desktop in the list.
What could be the problem?
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Answer: Verify that the Wi-Fi connection has been
initiated on your iPhone, iPad or iPod Touch by going to Settings > Wi-Fi and selecting the
network that your desktop is connected to. Then retry DataVault for iPhone, iPad & iPod Touch
> Options > Synchronize to see if the desktop is in the list.
In addition, you may need to configure your firewall to allow DataVault Desktop to communicate with DataVault for iPhone, iPad & iPod Touch. To do this on Vista, select
Control Panel > Security (Allow a program through Windows Firewall) > Exceptions > then check off Ascendo DataVault from the list of applications.
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Question:
I am having trouble syncing with DataVault Desktop running on VMWare. What
could be the problem?
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Answer: Please try running VMWare in "Bridged Mode" by selecting Virtual Machine > Settings > Network >
"Connect directly to the physical network (Bridged)." You will need to restart Vista for this to take effect.
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Question: I don't have access to a Wi-Fi router. Can
I use an ad-hoc network to synchronize with DataVault desktop?
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Answer: Yes, you
can setup an ad-hoc network to establish a direct connection between
DataVault on your handheld and DataVault desktop without going over a
Wi-Fi router.
- Setting up an ad-hoc network on a Mac,
click here.
- Setting up an ad-hoc network on Windows,
click here.
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Question: When I start DataVault for the first time
an alert appears displaying "Wrong Password". What should I do?
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Answer: On some devices, DataVault v4.2.3 skips the
select password screen the first time it is launched. To resolve this,
simply tap on the Reset button in the navigation bar, then select a master password.
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Question:
Has Ascendo obtained CCAS approval for products containing encryption from
the Bureau of Industry & Security?
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Answer: Yes. The US Commerce Department's Bureau of
Industry & Security requires that all products containing advanced
encryption methods apply for CCAS
approval. If you are considering an encryption product that has not
obtained approval from the Bureau of Industry & Security it means that
it implements a weaker form of encryption or that it could be removed from
the iTunes App Store.
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FAQs for other versions:
Mac
OS, Windows,
BlackBerry
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DataVault Home Page
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