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DataVault Home Page
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Ascendo DataVault for iPhone - Frequently Asked Questions (FAQ)
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Click on the links below for answers to the following questions.
More detailed explanations can be found in the Ascendo DataVault for iPhone User Guide.
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| - What is the
direct link to DataVault for iPhone & iPod Touch in the iTunes App
Store?
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| - When I start
DataVault for the first time and enter a password, why does
"wrong password" appear?
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- How can I backup and restore the information stored in
DataVault for iPhone & iPod Touch?
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- How do I download and install DataVault Desktop for
Windows?
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- When I select Options > Synchronize on my iPhone, I don't see my desktop in the list. What could be the problem?
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- I am having trouble syncing with DataVault Desktop running on VMWare. What could be the problem?
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- Is there a Mac version of DataVault Desktop?
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Question: What is the direct link to DataVault
for iPhone & iPod Touch in the iTunes App Store?
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Answer: Click here
to start iTunes and go directly to the DataVault description page in the App
Store.
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Question: When I start DataVault for the first time
and enter a password, why "wrong password" appear?
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Answer: On some devices, DataVault v4.2.3 skips the
select password screen the first time it is launched. To resolve this
issue, tap on the Reset button in the navigation bar then select &
confirm a master password.
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Question: How can I backup and restore
the information in DataVault for iPhone & iPod Touch?
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Answer: You can backup and restore the information in DataVault data using iTunes by following these steps:
- Start iTunes on your desktop.
- Connect your iPhone or iPod Touch to your desktop. Your handset should appear under "Devices" on the left-hand side of the screen.
- Control-Click or Right-Click on your handset in the Devices list and choose "Back Up" or "Restore from Backup..." from the context menu.
Please see the following articles for more information:
- iPhone and iPod touch: About backups
- Backing Up, updating, and restoring your iPhone and iPod touch software
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| Question: How do I download and install
DataVault Desktop for Windows? |
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Answer:
The registration mechanisms for new users and
existing users are different, so please read the instructions below carefully in
order to install the correct version.
Users who have not previously purchased
Ascendo DataVault Desktop as part of the DataVault for BlackBerry & Windows
Desktop bundle, click here
to download DataVault Desktop for Windows.
Users who purchased Ascendo DataVault for
BlackBerry and Windows Desktop bundle version 4 are eligible
for a free upgrade. Please follow the instructions below and use your existing
Registration Key and BlackBerry PIN to unlock DataVault Desktop.
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Download the Ascendo DataVault ZIP file using a Desktop Browser such
as Firefox or Internet Explorer.
- For Version 4.5.3 with synchronization to BlackBerry and iPhone, click here.
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Extract the files in the Ascendo DataVault ZIP file using 7-Zip, Winzip
or a similar utility.
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Start the Windows File Exporer.
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Browse to the "/Desktop" directory of the folder you
specified when you extracted the Ascendo DataVault ZIP file.
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Double-click on the DataVaultSetup.exe file and follow
the prompts.
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Question: When I select
Options > Synchronize on my iPhone, I don't see my desktop in the list.
What could be the problem?
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Answer: Verify that the Wi-Fi connection has been
initiated on your iPhone by going to Settings > Wi-Fi and selecting the
network that your desktop is connected to. Then retry DataVault for iPhone
> Options > Synchronize to see if the desktop is in the list.
In addition, you may need to configure your firewall to allow DataVault Desktop to communicate with DataVault for iPhone. To do this on Vista, select
Control Panel > Security (Allow a program through Windows Firewall) > Exceptions > then check off Ascendo DataVault from the list of applications.
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Question:
I am having trouble syncing with DataVault Desktop running on VMWare. What
could be the problem?
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Answer: Please try running VMWare in "Bridged Mode" by selecting Virtual Machine > Settings > Network >
"Connect directly to the physical network (Bridged)." You will need to restart Vista for this to take effect.
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| Question: Is there a Mac version of DataVault Desktop?
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Answer: Yes, DataVault for Mac OS is now available. Click here
for a detailed description and trial download link.
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DataVault Home Page
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