Question: Where can I download DataVault for iPhone, iPad & iPod Touch?
Answer: DataVault for iPhone, iPad & iPod Touch is available exclusively through the iTunes App Store. To start iTunes and go to the DataVault
description page, click here.
Question: Can I try DataVault before deciding if I want to purchase it?
Answer: Apple does not allow developers to provide trial versions in the iTunes App Store at the current time.
Question: What are the requirements for DataVault for iOS?
Answer: DataVault version 4.5.18 for iOS requires iOS version 3 or later and 8.2 Meg of available disk space.
Question: Do I have to buy separate versions of DataVault for my iPhone, iPad and iPod Touch?
Answer: The DataVault license agreement specifies that a user can purchase a single copy of DataVault for iOS and run it on up to five devices authorized to a
single iTunes account. So if you own an iPhone, iPad and iPod Touch you can purchase a single copy of DataVault and run it on all three (Universal Application). DataVault
includes enhancements to take advantage of device specific features, such as the large iPad screen.
DataVault for Windows and DataVault for Mac are sold separately.
Question: How do I install additional copies of DataVault for iOS without having to pay more than once?
Answer: The iTunes license aggreement specifies that Universal Applications, such as DataVault, can be used on up to 5 iOS devices authorized to a single
iTunes account. There are two ways of installing DataVault on additional devices.
1) Connect your iOS device to the desktop you use to sync with iTunes. Start iTunes on your desktop and click on your device in the left-hand column. Click on the
Apps tab along the top of the iTunes screen, then check the box next to DataVault and sync.
2) Download DataVault directly to your device by tapping on the App Store icon and going to the DataVault description page. Click on the botton next to the
application name displaying the price, then click on "Buy Now". You will be prompted to sign into your iTunes account. Make sure to use the same account you purchased
DataVault with. A popup window will appear displaying, "You have already purchased this application. Would you like to download it again for free"? Tap OK to begin
the installation process.
Question: How can I switch from 1Password to DataVault?
Answer: You can move most of your data from 1Password to DataVault using the export and import features available in the desktop versions. The DataVault
for Mac user guide provides detailed instructions to help you get started.
In addition, Ascendo offers a competitive upgrade from 1Password to DataVault, email
email@example.com for more information.
Question: How can I find out when new updates are released?
Answer: You can see when new versions are available by checking the Updates tab in iTunes. Alternatively, you may want to
follow Ascendo on Twitter to receive alerts when updates are released.
Question: I purchased DataVault for BlackBerry and Windows bundle. Can I transfer my license?
Answer: We do not offer a transfer from BlackBerry to iOS at this time. However, you can use DataVault for Windows to sync with DataVault for iOS so you don't have to re-enter information. You will need to install the latest version of DataVault for Windows and select the same master password when setting up DataVault for iOS.
Question: What does Ascendo think about the recent study of password managers done by Elcomsoft?
Answer: We greatly appreciate the study undertaken by Elcomsoft. It shed light on the fact that "very few of them (password managers) provide a reasonable
layer of protection".
As reported by Infosecurity, Elcomsoft also noted that "Only one password management app for
the iOS platform, DataVault Password Manager, stores passwords in secure iOS-encrypted keychain."
DataVault uses AES and an advanced hashing algorithm to encrypt data, then stores it in the Apple Keychain for a second layer of protection. A hacker would need to crack the Apple Keychain to have a
chance at decrypting information stored in DataVault. In metaphorical terms, this would be like breaking into Fort Knox only to find the Bank of England vault.
No security system is invincible. Ascendo will continue to monitor the work of security experts such as Elcomsoft to insure that DataVault offers the highest level of protection to our customers.
Question: I can't remember my master password. What are my options?
Answer: Tap on Unmask in the navigation bar to show your master password in clear text. If you set up a hint question during a previous session, tap
on Hint in the navigation bar and answer the question to retrieve your password. If neither suggestion works, you can reset the database by entering the wrong
password repeatedly until you have exceeded the maximum login attempts. This will erase the database. When you restart DataVault you will be prompted to select a
new master password. See user guide section Lost Password for more information.
Question: How can I backup and restore information stored in DataVault for iPhone, iPad & iPod Touch?
Answer: In version 4.3.15 and above you can make dated backups of information stored in DataVault and restore them individually by tapping on the tools icon
and selecting Backup & Restore. See the section on Backup & Restore in the user guide
for detailed instructions.
Alternatively, iTunes provides backup and restore capabilities for your entire device, see steps below.
- Start iTunes on your desktop.
- Connect your iPhone, iPad or iPod Touch to your desktop. Your handset should appear under "Devices" on the left-hand side of the screen.
- Control-Click or Right-Click on your handset in the Devices list and choose "Back Up" or "Restore from Backup..." from the context menu.
More information can be found in the Apple support knowledge base at the links below.
- iPhone & iPod touch: About backups
- Backing Up, updating, and restoring your iPhone and iPod touch software
Question: Where can I download DataVault for Mac OS desktops?
Answer: Instructions for downloading and installing are available on DataVault for Mac
Frequently Asked Questions page.
Question: Where can I download DataVault for Windows desktops?
Answer: Registration for new users may be different than registration for existing customers. Please read the instructions below carefully in order
to install the correct version.
New users, who have not previously purchased DataVault for Windows as part of a bundle, click here
for download and installation instructions.
Existing customers of DataVault for BlackBerry and DataVault for Windows bundle, click here
for download and installation instructions. To synchronize with DataVault for iPhone, iPad & iPod Touch, you will need version 4.5.3 or above. If you purchased
version 4.0 or above, there is no charge for installing the latest release.
Question: How can I copy information from DataVault for BlackBerry to DataVault for iPhone, iPad or iPod Touch?
Answer: Make sure you are running the latest version of DataVault for Windows or DataVault for Mac. Then sync DataVault for BlackBerry with DataVault desktop.
Once DataVault desktop is up to date, sync it with DataVault for iOS to copy your data to the new device.
Question: How do I initiate synchronization using iCloud?
Answer: Once iCloud synchronization has been configured correctly on all iOS devices, it runs automatically. Each time an item is
edited on one device, the changes will appear on other iOS devices after a delay varying from a few seconds to a few minutes. See
user guide for more information.
Question: I setup iCloud sync but my edits are not appearing on other devices. What should I do?
Answer: See below for a list of troubleshooting tips for iCloud synchronization.
- Verify that all devices are running iOS version 5 or above. When possible, upgrade to the latest version of iOS.
- Verify that you are using the same DataVault master password on all devices.
- Verify that you have configured iCloud sync correctly by following the instructions in the user guide section
on iCloud Synchronization.
- Login to iCloud on all iOS devices by tapping on Settings > iCloud > Account and verify that you are using the same iCloud account on all devices.
- Mobile Me may interfere with iCloud in certain circumstance. Remove Mobile Me accounts from iOS Mail, Contacts and Calendar in Settings.
- If edits do not appear on other devices after ten minutes, try quitting and restarting DataVault on all devices. If that doesn't work, power off and on all devices, restart DataVault and try again.
PLEASE NOTE: Apple has only recently provided developers with access to iCloud synchronization services for application data. In our tests, updates were propogated in as few as a
few seconds but often took considerably longer. As has been reported in Apple Support Communities, reliability
issues with iCloud data synchronization are being addressed in new iOS updates.
If you are unable to resolve iCloud sync issues using these support resources, we recommend using
Dropbox synchronization while waiting for iOS
updates that may resolve iCloud sync issues.
Question: I have problems getting iCloud sync to work over 3G. What should I do?
Answer: If you have problems with DataVault sync using iCloud on a 3G network, open iOS Settings > iCloud > Documents & Data and switch
Use Cellular to ON, then edit an item and wait a few minutes to see if the update appears on other devices. If you are still having problems,
try restarting your devices.
Question: Can I sync with DataVault desktop through iTunes?
Answer: Apple does not provide support for 3rd party developers to synchronize application data through iTunes. Synchronizing over Wi-Fi is the best method
we have found at the current time. If Apple provides an application programming interface (API) for synchronization in future versions of the software developer
kit (SDK) we plan to implement it immediately. If your desktop has a wireless adapter then you can set up an ad-hoc network to synchronize with your handheld
even if you don't have access to an Wi-Fi router. See below for information on setting up an ad-hoc network.
Question: I am having trouble syncing with DataVault desktop over a Wi-Fi connection. What could be the problem?
Answer: See below for a list of issues and possible solutions.
1) Synchronization requires recent versions of the products. If necessary, backup your data and install the latest versions of
DataVault for iOS,
DataVault for Mac and
DataVault for Windows.
2) Synchronization requires that the master password used with DataVault for iOS and DataVault desktop be the same. To verify your master password, unmask it while
logging in. To change it, select Change Password from DataVault for iOS Security Settings or from the DataVault desktop file menu.
3) Verify that you are following the correct sequence as described below.
- Start DataVault on your desktop and select Synchronize from the main menu. Do not close the synchronization window until synchronization has completed.
- DataVault for Mac: File > Synchronize over Wi-Fi.
- DataVault for Windows: File > OTA Sync (iPhone).
- Start DataVault on your iPhone, iPad or iPod Touch, tap on the options icon in the navigation bar and select Synchronization. A list of devices detected
on your Wi-Fi network should appear. If not, see below for trouble-shooting options.
- Tap on the desktop which is running DataVault then tap on the Synchronize button.
4) DataVault uses Apple's Bonjour discovery protocol to synchronize over Wi-Fi. Bonjour is installed automatically with iTunes or optionally with
DataVault by checking off the Bonjour box during the installation process. You can install the latest version from
the Bonjour support page or by re-installing the latest version of DataVault desktop.
On Windows, you can verify if Bonjour is running by starting msconfig clicking on the Services tab.
5) Make sure both your handheld device and desktop computer have Wi-Fi turned on and that they are connected to the same Wi-Fi network, see instructions below.
- iPhone, iPad & iPod Touch: Tap on Settings > Wi-Fi > Choose a Network.
- Mac OS desktops: Click on AirPort icon in menu bar, select a network from list. A checkmark should appear to the left of the network name.
- Windows 7 & Vista: Click on Start > Network > Network and Sharing Center > View wireless networks.
- Windows XP: Right-click on the wireless network icon in the task bar then select View Available Wireless Networks.
6) Try setting the IP address for your desktop manually. To do this, start DataVault on your iPhone, iPad or iPod Touch, tap on the option icon in
the navigation bar, select Synchronize, then tap on the field labeled DataVault Desktop ip address. To find your desktop IP address, see the
- Mac OS: Start System Preferences and click on Network icon. Your IP address is in the Status section.
- Windows & Vista: Click on Start and type Run in the search field. Click on Run in the search results list to start the Windows command line,
then type ipconfig and click on the return key to display your IP address.
7) If you are running a firewall on Windows, give DataVault permission to exchange information through the Firewall. In Vista, select Control Panel > Security (Allow
a program through Windows Firewall) > Exceptions, then check off Ascendo DataVault from the list of applications.
8) If you are using virtualization software such as VM Ware or Parallels, set the Network Adapter to Bridged Mode; then restart your
computer. To do this with VMWare, select Virtual Machine > Settings > Network > Connect directly to the physical network (Bridged).
9) Check to see if other apps such as anti-virus software or VPNs are blocking Wi-Fi access & reconfigure if necessary.
10) Disable 3G on your iPhone by selecting Settings > General > Network then set Enable 3G to Off and sync again.
11) Reboot your handheld and desktop and try to synchronize again.
If you are still having problems, please contact technical support at firstname.lastname@example.org.
Question: I am not able to sync via Mobile Me. What could be the problem?
Answer: The Mobile Me username that you enter into DataVault settings should not include @mac.com or @me.com.
Verify the Mobile Me username setting in both DataVault for iOS and DataVault desktop and try to sync again.
Question: When I select Options > Synchronize on my iPhone, iPad or iPod Touch, I don't see my desktop in the list. What could be the problem?
Answer: There are several possible reasons for this. See below for things to try.
- On the handheld, go to iOS Settings > Wi-Fi. Make sure Wi-Fi is turned on and the correct network is selected.
- Verify that your desktop is connected to the same Wi-Fi network as your iOS device.
- Verify that the same subnets have been selected. On your handheld, go to iOS Settings > Wi-Fi and tap on the arrow to the right of the Wi-Fi network name to
verify the subnet.
- Restart your router and verify that the latest firmware had been installed. Some users have reported that changing router settings can resolve the problem.
- Check settings for security software such as VPNs or anti-virus software that may prevent DataVault from communicating through Bonjour.
- Create an ad-hoc network to isolate the issue. If syncing works over an ad-hoc network then something on your network is probably blocking
attempts to sync over Wi-Fi. If you are unable to sync through an ad-hoc network then a firewall or computer configuration issue is probably the cause.
Question: I am having trouble syncing with DataVault Desktop running on VMWare. What could be the problem?
Answer: To sync DataVault on a desktop running VMWare, requires connecting to the network in Bridged Mode. You can do this by selecting Virtual
Machine > Settings > Network Adapter > Connect directly to the physical network (Bridged). You will need to restart your desktop for this to take effect.
Question: I don't have access to a Wi-Fi router. Can I use an ad-hoc network to synchronize with DataVault desktop?
Answer: Yes, you can setup an ad-hoc network to establish a direct connection between DataVault on your handheld and DataVault desktop without going over a
Wi-Fi router, see steps below.
- Setting up an ad-hoc network on a Mac, click here.
- Setting up an ad-hoc network on Windows, click here.
Question: After synching with DataVault on Mac OS X Lion, I can't start DataVault on my iOS device. How can I fix this?
Answer: Mac OS X Lion contains changes to Application Programming Interfaces (APIs) that make information appear garbled in DataVault for Mac v4.4.14 and below.
You can correct this by installing the latest version of DataVault for Mac.
If you synced earlier versions of DataVault for Mac and you are having problems starting DataVault on your iOS device, install the latest update (v4.3.52 or above) of
DataVault for iOS from the iTunes App Store and try again.
If you are still having problems, email tech support at email@example.com
Question: Has Ascendo obtained CCAS approval for products containing encryption from the Bureau of Industry and Security?
Answer: Yes. The US Commerce Department's Bureau of Industry & Security requires that all products containing advanced encryption methods
apply for CCAS approval. If you are considering an encryption
product that has not obtained approval from the Bureau of Industry & Security it means that the product implements a weaker form of encryption or that
it could be removed from the iTunes App Store if CCAS approval is not obtained.
Question: What type of encryption has been implemented in DataVault?
Answer: DataVault encrypts data using Advanced Encryption Standard (AES), a symmetric-key encryption standard adopted by several governments including
that of the United States, as well as numerous industry leaders in security sensitive fields. The standard comprises 128-bit block size ciphers published under
the name of the Rijndael algorithm. DataVault uses a 128-bit key. Experts have calculated that a 128-bit AES key would take a super computer 149 trillion years
to crack. The AES ciphers have been analyzed extensively and are used worldwide. For more information,
Question: Why did Ascendo choose Advanced Encryption Standard (AES) over other encryption methods?
Answer: The National Institute of Standards and Technology (NIST) chose the Rijndael algorithm
as the new Advanced Encryption Standard (AES) over alternatives including Twofish (successor of Blowfish), Serpent, RC4 and MARS. The announcement
concluded a multi-year effort working with government, industry and academia throughout the world. Proposed by two Belgian cryptographers, AES has emerged as the clear
winner and has since been adopted as a worldwide standard. See links below for more information.
- AES Questions and Answers (NIST), "When considered together,
Rijndael's combination of security, performance, efficiency, ease of implementation and flexibility makes it an appropriate selection for the AES."
- Advanced Encryption Standard (Wikipedia), "AES was announced
by NIST... on November 26, 2001 after a 5-year standardization process in which fifteen competing designs were presented and evaluated..."
- Is AES stronger than Blowfish?, "AES has higher design
strength than Blowfish... It's also just much newer - it has the advantage of incorporating several more years of advances in the cryptographic art".
- The importance of IV's, "Rijndael was chosen to be the
new AES because it was deemed to be more secure than Blowfish. Keep in mind that Blowfish never even made it into the AES competition."
DataVault FAQs for: Mac,
DataVault for iOS: Description,