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DataVault Home Page
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FAQs for other DataVault versions: iPhone/iPod/iPad,
Mac
OS, BlackBerry
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Ascendo DataVault for Windows - Frequently Asked Questions (FAQ)
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Click on the links below for answers to the
following questions. More detailed explanations can be found in the Ascendo DataVault
for Windows User Guide.
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- How do I download and install
DataVault for Windows desktops?
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- What are the requirements to run
DataVault for Windows desktops?
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- Can I install and run
Ascendo DataVault from a USB drive?
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- Is there a version
of DataVault for iPhone, iPod Touch & iPad?
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- Can I use Ascendo DataVault on multiple devices?
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- Is there a trial period? How do I register DataVault after the trial period?
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- What payment
options are available to purchase your software?
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- I received an
order confirmation from RegNow but I am having problems with
installation and registration. What should I do?
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- I am having difficulties importing data from a third party application.
What are my options?
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- I am having problems importing a SplashID vID file. What could be the
problem?
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- How can I import RoboForm items into DataVault?
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- I want to export my data from RoboForm. However, I don't see the option to save data to an .htm file through the print option. How would I do that?
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- Once I've entered information into the application, how can I back it up
and restore it if there is a problem?
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- What should I do if I see the message
"Passwords on (handheld device) and PC do not match!" even though I think I am using the same password?
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- When synching with the
desktop, a window appears, "Server Busy... Switch To... Retry".
If I press Retry a few more times then DataVault syncs.
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- Why did Ascendo choose
Advanced Encryption Standard (AES) over other encryption techniques?
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Question: How do I download and
install DataVault for Windows desktops?
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Answer: Please
note, the version of DataVault for Windows found below is meant to use with
DataVault for iPhone or as a stand-alone product. It cannot be unlocked with the
registration key for "DataVault for BlackBerry & Windows" bundle.
If you plan to use DataVault for Windows to synchronize with a BlackBerry,
please click here
for installation instructions.
To download and install DataVault for Windows,
follow the instructions below.
- Click here
to download DataVaultDesktop.exe
- When finished, click on Run to start the
installation or go to the directory in which you downloaded
DataVaultDesktop.exe and double-click on the filename.
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Question: What are the requirements to run
DataVault for Windows desktops?
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Answer: Ascendo DataVault Desktop requires
Microsoft Windows 2000, XP or Vista and 5Meg of free disk space.
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| Question: Can I install and run
Ascendo DataVault from a USB drive? |
| Answer: Yes. When the DataVault
installer prompts you to "Choose an Install Location", click
on the Browse button then select your USB drive. Once you have installed
DataVault, select "Move data file..." from the File menu and
select your USB drive.
If you start DataVault without connecting
your USB drive, DataVault will prompt you to enter a new master password
twice and attempt to create a new database on the local drive. To continue
using the database on your USB drive, click on the Cancel button, then
connect the USB drive and restart DataVault. If you create a new master
password by accident, quit DataVault and click on the Ok buttons when
"Failed to create database..." is displayed, then connect your USB
drive and restart DataVault.
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| Question: Is there a version of
DataVault for iPhone, iPod Touch & iPad? |
| Answer: Yes! For a complete
description, click here.
If you have iTunes installed on your computer, you can click here
to start iTunes and go to the DataVault description page. |
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Question: Can I use Ascendo DataVault on multiple devices?
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Answer: You must purchase one license of
Ascendo DataVault Desktop for
each Desktop on which you wish to use Ascendo DataVault.
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| Question: Is there a trial period? |
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Answer: You can use DataVault for the duration of the trial period by selecting "Register Later" from the start screen menu. To continue using Ascendo DataVault after the trial
period, you must purchase the product.
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| Question: What payment options
are available to purchase your software? |
| Answer:
Orders for DataVault for
Windows placed through our web site or initiated from the software at
the end of the trial period are processed through RegNow which accepts most
major credit cards and Paypal.
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| Question: I received an order
confirmation from RegNow but I am having problems with installation and
registration. What should I do?
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| Answer: When you purchase
DataVault for Windows from the Ascendo product
description page, RegNow processes the order and inserts
registration information directly into your copy of the software at
installation time. If you
are having problems with installation or registration, please see the RegNow
FAQ page for possible solutions. If you don't find a answer in the
FAQ, lookup your order using the form in the FAQ page and follow
the instructions to contact RegNow customer support.
If you received a RegNow order
confirmation and you are being prompted for a BlackBerry PIN and
registration key, it means you installed the wrong version of DataVault
for Windows. In this case, uninstall DataVault desktop, selecting
"erase all private data" when prompted, then reinstall
DataVault according to the instructions in the RegNow order
confirmation.
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| Question:
I am having difficulties importing data from a third party application.
What are my options? |
| Answer:
DataVault
supports importing files in native format from Cryptmagic, SplashID, Illium eWallet, Code Wallet,
Flex Wallet, Handy Safe, Spb Wallet, Turbo Passwords, Minisafe,
Password Plus, Roboform, Internet Explorer and Firefox. In addition,
DataVault can import text files in Comma Separated Values (*.CSV)
format. If the native format of a third party application is not
supported, you may be be able to export to a CSV file, then use the
DataVault Desktop field-mapping feature to import the data. For more
information, see the section on Importing
Items in the DataVault User
Guide. |
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| Question:
I am having problems importing a SplashID vID file. What could be the
problem? |
| Answer:
When
you export data from the SplashID Desktop, you will be prompted to enter
an optional password. You must leave this password blank in order to
import the vID file into DataVault. |
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| Question:
How can I import RoboForm items into DataVault? |
| Answer:
To
import from RoboForm, save your RoboForm items in an .HTM file using the
"Print" menu and then import the file into DataVault using
Tools > Import > RoboForm menu. |
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| Question:
I want to export my data from RoboForm. However, I don't see the option to save data to an .htm file through the print option. How would I do that? |
Answer:
To export your data from RoboForm in an .HTM file, follow these steps.
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Click RoboForm icon in Windows tray
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Select Logins > "Print List" menu and enter your password
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Select "Full URL" checkbox
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Click "Save" button
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| Question:
Once I've entered my information, how can I back it up
and restore it if there is a problem?
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Answer:
Follow the steps listed below.
- Select Backup from the DataVault
Desktop File Menu.
- Specify a file name and directory to
store the backup file in.
- To restore, select Restore from the
DataVault Desktop File Menu.
- Browse to the file that you made on
your last Backup and select the appropriate file. Please be aware
that restoring will delete all current entries in the DataVault
Desktop.
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Question: What should I do if
I see the message "Passwords on (handheld device) and PC do not match!" even though I think I am using the same
password?
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Answer:
Follow these steps to verify that your passwords match.
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Start the Ascendo DataVault Desktop. A Window will appear asking you for your password.
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Un-check the Mask checkbox.
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Verify that the passwords on your handheld and Desktop are the same or change them so they match.
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Restart DataVault on your handheld device and Desktop and try to Synchronize again.
Please note that DataVault passwords are
case sensitive.
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Question: When synching with the
desktop, a window appears, "Server Busy... Switch To... Retry".
If I press Retry a few more times then DataVault syncs.
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Answer:
This is a well documented Windows issue that occurs in some circumstances when
several application windows are open and one application is requesting
user input. If you get this message, please check the task bar for an open
dialogue window which is waiting for your input.
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Question: Why did Ascendo choose
Advanced Encryption Standard (AES) over other encryption techniques?
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Answer:
On October 2, 2000, the National Institute of Standards and Technology (NIST)
announced the selection of the Rijndael algorithm as the new Advanced
Encryption Standard. The announcement concluded a 4-year effort working
with government, industry and academia from throughout the world. There is
a broad consensus that AES is the best encryption technique available at
the current time. For more information, see the following links.
- Advanced Encryption Standard (AES) - Questions and Answers (NIST)
- AES vs. Blowfish: AES Offers US-Approved Alternative.
- Rijndael was chosen to be the new AES because it was deemed to be more secure than Blowfish.
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FAQs for other DataVault versions: iPhone/iPod/iPad,
Mac
OS, BlackBerry
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DataVault Home Page
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