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| Question: How do I download and
install a trial version of Ascendo Fitness for BlackBerry? |
| Answer: There are two ways
to download and install Ascendo Fitness for BlackBerry, over-the-air (OTA) or by using the BlackBerry
Desktop Manager.
To download and install Ascendo Fitness
for BlackBerry over-the-air (OTA), follow these steps.
- Start the Browser on your BlackBerry.
- Click on the BlackBerry Key to display the screen menu.
- Select "Go To..." from the screen menu.
- For Version 3.67, type http://tinyurl.com/ntmcjd
and click on the Return Key.
- Follow the prompts to download and install Ascendo Fitness.
You may be prompted to grant "Trusted Application Status" to Ascendo Fitness.
This is a normal step in the installation of third party applications on
BlackBerry devices. Answer
"Yes" to continue installation.
To download and install Ascendo Fitness for BlackBerry using the BlackBerry
Desktop Manager, follow these steps.
- Download a ZIP file containing Ascendo Fitness Version 3.67, by
clicking here.
- Extract the files in the Ascendo Fitness ZIP file using Windows
Vista, 7-Zip(Free),
Winzip
or a similar utility. Make a note of the folder in which you chose
to extract the files.
- Start the BlackBerry Desktop Manager.
- Click on Application Loader.
- Click on Add Program.
- Browse to the "/BlackBerry" subdirectory of the folder you
chose when you extracted the Ascendo Fitness ZIP file.
- Select the Ascendo Money ALX file and follow the prompts.
Ascendo Fitness for BlackBerry is also available from the sales partners listed on the
Fitness Home Page.
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Question: How do I download and
install Ascendo Fitness Desktop?
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Answer:
To download and install Ascendo Fitness Desktop, Ascendo Fitness for
BlackBerry and a User Guide in PDF format, follow the instructions below.
- Download a ZIP file containing Ascendo Fitness Desktop Version
3.61, by clicking here.
- Extract the files in the Ascendo Fitness ZIP file using Winzip
or a similar utility. Make a note of the folder in which you chose
to extract the files.
- Browse to the "/Desktop" sub directory of the folder you
chose when you extracted the Ascendo Fitness ZIP file.
- Double-click on "Ascendo Fitness Installer.exe".
- Follow the prompts to install the Ascendo Fitness Desktop.
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Question: I installed a trial version of
Fitness on my BlackBerry, then bought the full version and installed it. When I
start the full version, an error message is displayed saying "Error starting AscendoFitness.class...".
What should I do?
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Answer: You must delete the trial version
using the BlackBerry Desktop Manager or by selecting the following menu options
on your BlackBerry device: Settings > Options > Advanced Options >
Applications > (select Ascendo Fitness Trial and click on track wheel/ball)
> Delete.
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Question: When I try to install
the application using the
Blackberry
Desktop Manager I
get the following message, "No additional applications designed for your
device were found."
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Answer: This is
a common issue with the BlackBerry Desktop Manager and does NOT necessarily mean
that the application is incompatible with your handset. See below for possible
resolutions.
- Delete any previously installed versions of
the software then make sure that you have removed the application from the
BlackBerry Desktop Manager Application List, displayed when clicking on the
Application Loader icon.
- Verify that your .alx and .cod files are in
the same directory and that you are selecting the .alx file when trying to
install an application.
- Upgrade your BlackBerry Desktop Manager.
Click here
for latest downloadable version.
- Upgrade the device software on your
BlackBerry. Click here
for latest downloadable version.
An article with more detailed descriptions can
be found on AllBlackBerry.com, click here
for complete article.
If these suggestions to not resolve the issue, please
try downloading and installing the application directly to your handset (OTA),
as describe above.
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Question: When I try to install
the application using Blackberry
Desktop Manager I
get the following message, "No Applications were found for your
device."
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Answer: This
is a common problem with the BlackBerry Desktop Manager. There
are a few possible solutions:
1.
Download and install the latest version of the BlackBerry Desktop Manager and
try to install the application again. 2.
Download and install the application directly to your BlackBerry (OTA), see
above. 3. If
you already have a trial version or previous version installed on your
BlackBerry, uninstall the application and delete it from the application list.
To do this, start the
BlackBerry Desktop Manager, click on "Application Loader", un-check the box next to the application,
click on the "Next"
button and follow the prompts. Now return to the application list, highlight the
application and click on the Delete button. Reinstall the application.
4.
Check if you are using Version 3.6 of the BlackBerry Desktop Manager ( Help > About
Desktop Manager). The workaround for this issue is to install the latest service pack (Service Pack 3a) for Desktop
Manager v3.6 instead of Service Pack. This can be downloaded from the BlackBerry site at: https://www.blackberry.com/SoftwareDownload/index.jsp?client=Ud4RBlehp
Choose "BlackBerry Desktop Software v3.6" from the drop-down list box,
then click on the "Select" button. Choose the latest service pack at
the bottom of the page. Uninstall your original
Desktop Manager first, then install the downloaded service pack. Be sure to
reboot your computer after completing the installation. Follow the instructions
to download the Desktop Manager service pack to your desktop computer.
5. Some users have reported the following work
around... Exit the BlackBerry Desktop Manager. Change the name of
the ALX file, for example, change "ApplicationName.ALX" to
"ApplicationName1.ALX". Then
restart the BlackBerry Desktop Manager and try to install the application again.
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| Question: When I try to install
the application using the BlackBerry Desktop Manager, I get the
following message "There is an XML syntax error on line 1". |
| Answer: This happens when you
select a file with a .cod extension. To install Ascendo Fitness using
the BlackBerry Desktop Manager, click on Application Loader, click on
Add, select "All Files (*.*)" from the "Files of
Type" drop-down list, then select "Fitness.alx". |
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| Question:
Does Ascendo Fitness work on the BlackBerry Storm?
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Answer: Version 3.65 and above
contains several enhancements for the BlackBerry Storm including
clickable menus, screen-tilting and optimized graphics. The BlackBerry
Operating System for the Storm has some known issues. See below for a
list workarounds.
- In some versions of the BlackBerry
Storm OS, the "1" key is absent from the numeric keypad
when displayed in portrait mode. To enter the number "1",
tilt the screen to Landscape Mode before editing the field. When you
edit the field, the "1" key should
appear in the numeric keypad.
- If the numbers and dates on the
graph screens are too big, change the system font to something
smaller by selecting Options > Screen/Keyboard from the
BlackBerry home screen.
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Question: Can I run the Ascendo Fitness Desktop on
an Apple computer?
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Answer: Ascendo Fitness Desktop does
not run natively on MacOS at the current time. However, some users are running
Ascendo Fitness Desktop on Apple computers in Windows sessions using
virtualization software such as VMWare
or Parallels
Desktop for Mac.
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| Question:
Once I've entered information into the application, how can I back it up
and restore it if there is a problem?
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Answer:
- Connect your Blackberry to your PC
using the data cable.
- Start the Blackberry Desktop
Manager.
- Select Backup & Restore.
- Select "Perform Selective
Backup..." by pressing the "Advanced..." button.
- Move the slider bar under
"Handheld Databases" down to "AFitness" and "RMS Databases" and
highlight these entries.
- Click on Left Arrow button to backup
Ascendo Fitness application data to your desktop.
- If you lose the data on your
Blackberry, you can restore it from your Desktop by highlighting
AFitness and RMS
Databases under, clicking on the Right
Arrow.
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Question: When I try to install Ascendo Fitness on my Blackberry, I get the following error message...
A fatal error has occurred while updating your handheld's software. Please try again.
Unspecified error encountered [J:0x0000000A]
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Answer: Ascendo Fitness was developed on the most recent development environment offered by Blackberry, JDE 4.0.
The application has more features but it only runs on Blackberry OS 3.8 and above. Blackberry and/or some mobile operators offer upgrades
of Blackberry OS. Here are some places you can look:
- Nextel : Go to http://www.nextel.com/services/nextelonline/rimspecs.shtml and click on "Get the latest software".
- Telus : Go to http://www.telusmobility.ca/qc/pcs/blackberry_7750.shtml and click on the "Download the latest Blackberry 7750 software" link
found on the lower left-hand side of the page, in the "Support" section.
- T-Mobile USA : Go to http://www.t-mobile.com/products/default.asp?class=pda,
select your handset, then click on "System Upgrade" link on the left
menu bar.
- Rogers Wireless : Go to https://www.shoprogers.com/web_auth/downloads.asp
Select "Blackberry Software Upgrades" from the pull down list.
Note: Ascendo Fitness Calculators runs on Blackberry OS 3.2 and above.
Please write to support@ascendo-inc.com
if you know of other links provided by mobile operators so that we may include
them in this document.
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Question:
In some cases I cannot install a new version without deleting the older one from
my device. How do I uninstall an application from
my BlackBerry?
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Answer:
Start
the BlackBerry Desktop Manager, select Application Loader, uncheck the box next
to the application you want to uninstall, confirm deletion. To uninstall from
your device select Settings > Options > Advanced Options > Applications
> Delete. This exact menu choices may vary slightly depending on the version
of the BlackBerry OS you are using.
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Question:
When I use the Blackberry application
loader to install the program it gives me the message that the application can
not be loaded because it has an invalid digital signature.
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Answer:
Some companies require third party
applications to be digitally signed to run on your Blackberry. Please
check with your Blackberry or IT administrator to see if this policy can be
removed on you device so that you can install the application.
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Question: How do I upgrade?
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Answer: Several Ascendo sales partners
provide links from their web sites to upgrade to newer versions.
- Handango > Go to the Ascendo Fitness product
description page. Click on the "Upgrade Available" link. Enter the
email you used to buy the product from Handango.
- Mobihand > Go to the Ascendo Fitness product
description page. Click on the "Upgrade Now" button. Enter the
email you used to buy the product from Mobihand.
If you did not purchase from one of the sales
partners listed above, please email info@ascendo-inc.com
with your order confirmation containing sales partner name, product name,
version and date of purchase.
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Question: How can I get alerted when
a new version is available?
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Answer:
Some Ascendo Sales Partners provide real time
alerts whenever new versions of a product are available. Here are some
that we know of:
In addition, you may want to sign up for our Newsletter, see
Ascendo
Home Page > Subscribe.
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Question: When I add a new nutrition
type, what is the serving size for which I am entering nutrient values?
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Answer: The serving size is 100
grams. If you are entering information from a food label and the serving
size is given in a weight other than 100 grams, you will need to convert
the nutrient values. For example, if the serving size on a label is 50
grams and the number of calories on the label is 125, then you would enter
250 calories which would be the number of calories in 100 grams of the
nutrition type. We have created a spreadsheet to help you convert nutrient
values. Click here
to download.
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Question: How do I add Serving Sizes
like cups, teaspoon or ounce for a new nutrition type?
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Answer: At the bottom of the form for
adding New Nutrition Types (New Food), you will see two pairs of fields
labeled "Grams Weight" and "Grams Weight Description".
You should enter the name of the serving size in "Grams Weight
Description", for example "cup", and the amount of grams
that a cup of the nutrition type weighs in the field labeled "Grams
Weight".
If you have entered nutrient values for
100 grams of the nutrition type, as explained above, then Ascendo Fitness
will automatically convert those values for the new serving sizes. To
select these serving sizes when creating a daily entry, highlight the
serving value, clicking on the track wheel or track ball to display the
context menu and select "Change Option".
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Question: I created new nutrition
types on the Fitness Desktop and tried to synchronize with my BlackBerry
using the BlackBerry Desktop Manager, but I don't see these new types on
my BlackBerry. What could be the problem?
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Answer: Please follow the instructions
below to check if the synchronization Add-in for Ascendo Fitness has been
activated.
- Start the BlackBerry Desktop Manager
on your PC.
- Click on the Synchronization button.
- Click on Configuration tab.
- Click on "Configure
Add-ins..." button.
- Check off the box for Ascendo Fitness
and click on OK.
- Click on the Synchronize tab.
- Check of the box for "Execute
Add-in actions"
- Click on the Synchronize now button.
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Question: When I try to export
nutrition, exercise and journal data via email, the file I receive is
empty. What could be the problem?
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Answer: Some Wireless Carriers do not
allow certain file types to be sent by email from 3rd party applications like
Ascendo Fitness. To circumvent this problem we have included the
data in the body of the message in addition to the attachment (Version
2.77 and above). If you do not receive the attachment then cut and paste
the data from the body of the email into NotePad or another text
editor. Save the file with a .CSV extension. Then import the
file into Excel.
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Question: What formats are
supported when exporting nutrition, exercise and journal data via email?
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Answer: The attached file is in
tab delimited text format. The data in the email body is in CSV
(Comma Separated Values) format. The commas in the Nutrition and
Exercise name fields have been removed so that they will not be confused
for field separators when importing the data.
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Ascendo Fitness & Ascendo
Fitness Calculators for Symbian
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More detailed explanations can be found in the
Ascendo
Fitness for Symbian User Guide (PDF).
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Question: How do I install the application on a Symbian phone such as the Nokia
Series 60 or Sony Ericsson P900/P910?
Answer:
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Download Ascendo Fitness for Symbian and use WinZip to extract files to a temporary directory on your hard drive.
Look for the appropriate file for your device, ie AscendoFitnessV2.jar &
.jad for Nokia Series 60, AscendoFitnessV2_SEP900.jar and .jad for Sony
Ericsson P900/P910.
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Start synchronization between your Symbian device and
your PC using Bluetooth, Infrared or USB cable.
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If using Bluetooth or Infrared, then right click on the
appropriate AscendoFitness(.jar) file on your computer and choose “Transfer file to
a nearby computer”. If this
option does not appear it probably means that you have not established a
connection between your PC and your phone.
Make sure that Infrared or Bluetooth is activated on both devices and in
the case of Infrared, that the transmitters are properly aligned. The application will appear
in your message inbox as a text message.
Opening the message will
install the application on you device.
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If using PC Suite, then start "Install
Software". Browse to the location of the appropriate
AscendoFitness(.jar) file and select it. Select and confirm target
drive for installation.
- Go to the application
manager and select Ascendo Fitness.
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Question:
When I try to run the application on my Sony Ericsson
P900/P910 it disappears from the screen.
Answer: The first time you run the application, Ascendo Fitness
initializes the Nutrition and Activity databases which takes about 1 minute
before the main menu appears. On some versions of the Sony Ericsson UIQ
operating system, you have to restart the application a second time. This
is only necessary the first time you use the application.
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Question:
How can see the menu options for different screens on my
Sony Ericsson P900/P910?
Answer: Click on the "Ascendo
Fitness" menu option, on the the menu bar along the top of the
screen. A drop down list will give you the options for
that screen. The first option is assigned to the left soft key next to the
navigational key pad and the second option is assigned to the right soft key
next to the navigational keypad.
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Question:
How can I use PC Suite to install a
java (JAR) file to my Symbian phone instead of the default SIS file?
Answer: You can find complete information about using PC Suite on www.nokia.com
at the following link http://www.nokia.com/nokia/0,,54690,00.html
Information on PC Suite for Sony Ericsson phones can be found at http://www.sonyericsson.com/
> click on tab for Support > search for "PC Suite".
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Java Phones
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More detailed explanations can be found in the
Ascendo
Fitness for Java Phones User Guide (PDF).
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Question: How can I download a trial
version of Ascendo Fitness directly to a mobile phone like the Motorola RAZR,
Sony Ericsson, Samsung, etc?
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Answer: Follow these
steps:
- Start the Browser on your mobile phone.
- Click on a appropriate key to display the
Browser menu.
- Select "Go To URL..." option.
This may vary depending on the phone.
- Type in the following URL:
http://tinyurl.com/krger
- You should see a series of prompts to
download and install the application.
When you purchase the application, you will be
sent a link to install the full version.
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Question:
How do I see a list of Nutrition or
Activities items in the database?
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Answer: Go to Main
Menu > Nutrition (or Activities) > Browse > type a letter(s) then
Submit. A list of items beginning with the letter(s) will be displayed.
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Fitness
home page
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