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Ascendo DataVault - Frequently Asked Questions (FAQ)
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DataVault
home page
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| Question: Where can I download
Ascendo DataVault? |
Answer: You can download a Zip file containing Ascendo DataVault for BlackBerry, Ascendo DataVault Desktop and User Guide
using the following links.
- Version 4.4.5(BlackBerry), Versions
4.4(Desktop), click here.
- Version 3.55, click here.
- User Guide, Online click here,
PDF click here.
Ascendo DataVault is also available from the sales partners listed on the
DataVault home page.
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Question: I am not able to install Ascendo DataVault on my BlackBerry using the BlackBerry Desktop Manager. Is there another way to install it?
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Answer: You can download and install Ascendo DataVault directly to your BlackBerry (OTA) by following these steps:
- Start the Browser on your BlackBerry.
- Click on the Track Wheel or Track Ball to display the screen menu.
- Select "Go To..." from the menu.
- For Version 4.41, type http://tinyurl.com/33r7pl
- Click on the Return Key.
- Follow the prompts to download, install and run "DataVault Loader". This utility will detect the version of the BlackBerry OS installed on your handset and
load the best version of Ascendo DataVault.
- For Version 3.55, type http://tinyurl.com/yjj494
- Click on the Return Key and follow the prompts to download, install and run Ascendo DataVault.
If you have used these URLs to install previous versions, you should clear the browser cache and refresh the page to make sure you are downloading the most recent
version.
To manage information on your PC and synchronize with your BlackBerry, you will need to download and install the Ascendo DataVault Desktop, see above.
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Question: What
are the requirements to run Ascendo DataVault?
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Answer: Ascendo
DataVault for BlackBerry require BlackBerry OS 4.0 or above and 300k of
available disk space. If you would like to use DataVault on BlackBerry OS 3.9
and below, please write to info@ascendo-inc.com.
Ascendo DataVault Desktop requires
Microsoft Windows 2000, XP or Vista and 2.5Meg of free disk space.
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Question: When I try to install
the application using the
Blackberry
Desktop Manager I
get the following message, "No additional applications designed for your
device were found."
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Answer: This is
a common issue with the BlackBerry Desktop Manager and does NOT necessarily mean
that the application is incompatible with your handset. See below for possible
resolutions.
- Delete any previously installed versions of
the software then make sure that you have removed the application from the
BlackBerry Desktop Manager Application List, displayed when clicking on the
Application Loader icon.
- Verify that your .alx and .cod files are in
the same directory and that you are selecting the .alx file when trying to
install an application.
- Upgrade your BlackBerry Desktop Manager.
Click here
for latest downloadable version.
- Upgrade the device software on your
BlackBerry. Click here
for latest downloadable version.
An article with more detailed descriptions can
be found on AllBlackBerry.com, click here
for complete article.
If these suggestions to not resolve the issue, please
try downloading and installing the application directly to your handset (OTA),
as describe above.
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Question: When I try to install
the application using Blackberry
Desktop Manager I
get the following message, "No Applications were found for your
device."
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Answer: This is a common problem with the BlackBerry Desktop Manager. There are a few possible solutions:
1. If you installed a previous version of DataVault, use the BlackBerry Desktop Manager to uninstall it. Then delete DataVault from the application list and
and reinstall it. To do this, start the BlackBerry Desktop Manager on your PC, click on the Application Loader button, un-check the box next to Ascendo DataVault, click on the Next button
and follow the prompts. Now return to the application list, highlight Ascendo DataVault and click on the Delete button. To reinstall DataVault, click on the Application Loader button, browse
to the directory containing DataVault.alx, highlight it, click on the Next button and follow the prompts.
2.
Download and install the latest version of the BlackBerry Desktop Manager and
try to install the application again. 3.
Download and install the application directly to your BlackBerry (OTA), as
describe above.
4.
Check if you are using Version 3.6 of the BlackBerry Desktop Manager ( Help > About
Desktop Manager). The workaround for this issue is to install the latest service pack (Service Pack 3a) for Desktop
Manager v3.6 instead of Service Pack. This can be downloaded from the BlackBerry site at: https://www.blackberry.com/SoftwareDownload/index.jsp?client=Ud4RBlehp
Choose "BlackBerry Desktop Software v3.6" from the drop-down list box,
then click on the "Select" button. Choose the latest service pack at
the bottom of the page. Uninstall your original
Desktop Manager first, then install the downloaded service pack. Be sure to
reboot your computer after completing the installation. Follow the instructions
to download the Desktop Manager service pack to your desktop computer.
5. Some users have reported the following work
around... Exit the BlackBerry Desktop Manager. Change the name of
the ALX file, for example, change "ApplicationName.ALX" to
"ApplicationName1.ALX". Then
restart the BlackBerry Desktop Manager and try to install the application again.
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| Question: When I try to install
the application using the BlackBerry Desktop Manager, I get the
following message "There is an XML syntax error on line 1". |
| Answer: This happens when you
select a file with a .cod extension. To install Ascendo DataVault using
the BlackBerry Desktop Manager, click on Application Loader, click on
Add, select "All Files (*.*)" from the "Files of
Type" drop-down list, then select "DataVault.alx". |
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| Question: Can I install and run
Ascendo DataVault from a USB drive? |
| Answer: Yes. When the DataVault
installer prompts you to "Choose an Install Location", click
on the Browse button then select your USB drive. Once you have installed
DataVault, select "Move data file..." from the File menu and
select your USB drive. |
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| Question: Can I use DataVault
on an Mac? |
| Answer: Ascendo DataVault for
BlackBerry does not require the DataVault Desktop and can be loaded
directly to your device using the OTA links found above.
We do not provide a native Mac-OS version
of DataVault Desktop however several customers have written to us to
confirm that they are using Ascendo products with the Parallels
Desktop for Mac. Please send email to info[at symbol]ascendo-inc.com
more information. |
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| Question: Is there a trial period? How do I register DataVault after the trial period? |
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Answer: You can use DataVault for the duration of the trial period by selecting "Register Later" from the start screen menu. To continue using Ascendo DataVault after the trial
period, you must purchase the product from one our sales partners and register it. To register DataVault, select "Register" from the start screen and enter the registration
key found in the order confirmation email. If you did not receive an order confirmation, please contact the company you purchased from and request one.
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| Question: My trial period expired before I was able to spend sufficient time testing. Is it possible to have the trial extended? |
| Answer: When the trial period
is finished, you will be prompted to purchase & register DataVault
or to extend the trial for a
certain number of user sessions. If the user sessions run out, you will
need to purchase & register DataVault to continue using it or wait
until a new version is available. Installing an new version will reset the trial period. If you don't want to
wait for a new version, we suggest looking through the user guide to get an idea of the features and user interface. Ascendo DataVault comes with a
90-day money back guarantee. |
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Question: How do I
upgrade and how much does it cost?
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Answer:
Upgrading to an
intermediate release, such as from version 4.0 to 4.1: Free
Upgrading to a new version, such as from version
3.0 to 4.0: $9.95
To upgrade to an intermediate release, follow the
instructions to download the latest version and install from your
desktop or install directly to your device. If you are
prompted for a registration key, enter the key that you received when you
purchased the product. If you didn't keep a copy of the key, see elsewhere in
this FAQ for retrieving keys.
To upgrade to a new version, follow these
instructions.
- If you purchased from our web site, click
here.
- If you purchased from Mobihand.com, go to the
description
page and click on the "Buy an Upgrade" link.
- If you bought from Handango.com, go to the description
page and click on the "Upgrade Available..." link found below the
Screen Shots.
- If you bought from another Sales Partner,
please see their web site for information on upgrades.
If you have difficulties, or the Sales Partner
you purchased from does not offer upgrades, please email your order confirmation
to info@ascendo-inc.com. To be
considered for eligibility, your order
confirmation must contain the Name of the Ascendo Sales Partner you purchased
the product from, the Version Number and the Date of
Purchase.
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Question: When I try to purchase Ascendo
DataVault, I am being asked for my PIN. What is a PIN and how can I find it?
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Answer: A PIN is a unique identifier for
your BlackBerry handset containing 8 alphanumeric characters. When you start
Ascendo DataVault on your BlackBerry, your PIN is displayed on the registration
screen. Another way to obtain your PIN is to go to the BlackBerry home screen,
click on the icon for Settings, then click on the icon for Options and select Status from the list. Your handset's PIN will be
displayed near the bottom of the screen.
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| Question: When I enter my
registration key, DataVault displays a "Wrong Code" message. |
| Answer: There could be several
reasons for receiving a "Wrong Code" message when entering
your registration key.
1) You left the PIN field blank when
trying to register the desktop.
2) You are entering the wrong key for
the version you installed. Registration keys for Ascendo DataVault are
in the following format.
- Ascendo DataVault for BlackBerry
Version 4.x: 5-digit code based on your handset's PIN.
- Ascendo DataVault Desktop Version
4.3 and above: BlackBerry PIN and same 5-digit code as on
BlackBerry.
- Ascendo DataVault Desktop Version
4.0 to 4.2:
10 digit code.
- Ascendo DataVault for BlackBerry
Version 3: 10 digit code.
- Ascendo DataVault Desktop Version 3:
10 digit code.
For versions 4.0 to 4.2, the registration key for your
BlackBerry is at the top of the email and the registration key for the
Desktop is further down the page.
3) The PIN you submitted when
purchasing Ascendo DataVault Version 4 is incorrect. Please check the
PIN on the About screen of Ascendo DataVault for BlackBerry and verify
that you are not mistaking "B" for "8",
"A" for "4", etc.
4) You mistyped the registration key
into Ascendo DataVault. Please verify that you haven't transposed
numbers, left out a number, etc. |
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| Question: How can I retrieve my
registration key or obtain a replacement key if I change devices?
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Answer: Please contact the
Ascendo Sales Partner that you bought the application from and request a
new registration key. See below for links that
automate the process.
If you purchased the application from our web
site, please forward the order confirmation by email, including the date of
purchase, to info@ascendo-inc.com.
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Question:
When I purchased the software, I entered the wrong PIN number and the
registration key I received does not work.
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Answer:
Contact
the sales partner that you bought the application from, submit the correct PIN
and request a new registration key (see links in the question above). If you purchased the application from our web
site, please forward the order confirmation including the date of purchase, to info@ascendo-inc.com.
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Question:
In some cases I cannot install a new version without deleting the older one from
my device. How do I uninstall an application from
my BlackBerry?
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Answer:
Start
the BlackBerry Desktop Manager, select Application Loader, uncheck the box next
to the application you want to uninstall, confirm deletion. To uninstall from
your device select Settings > Options > Advanced Options > Applications
> Delete. This exact menu choices may vary slightly depending on the version
of the BlackBerry OS you are using.
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| Question:
How can I import RoboForm items into DataVault? |
| Answer:
To
import from RoboForm, save your RoboForm items in an .HTM file using the
"Print" menu and then import the file into DataVault using
Tools > Import > RoboForm menu. |
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| Question:
I am trying to synchronize DataVault using the BlackBerry Desktop
Manager on a Windows Vista machine. When I click on the following
menu options: Synchronize > Configuration > Configure Add-Ins
there are no check boxes to activate the applications in the list. Is
there a work-around? |
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This
is a known issue with the BlackBerry Desktop Manager. The proposed work-around is to click in the window to
the left of the application name where the check box normally appears
(see red button below). The check box will not appear but the Add-in
will be activated and the application should Synchronize correctly.
We alerted BlackBerry Technical Support and we are awaiting a response.
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| Question:
Once I've entered information into the application, how can I back it up
and restore it if there is a problem?
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| Answer:
Users of DataVault V3
- Select Backup from the DataVault
Desktop File Menu.
- Specify a file name and directory to
store the backup file in.
- To restore, select Restore from the
DataVault Desktop File Menu.
- Browse to the file that you made on
your last Backup.
- Be aware that restoring will delete
all current entries in the DataVault Desktop.
Users of previous versions of DataVault
- Connect your Blackberry to your PC
using the data cable.
- Start the Blackberry Desktop
Manager.
- Select Backup & Restore.
- Select "Perform Selective
Backup..." by pressing the "Advanced..." button.
- Move the slider bar under
"Handheld Databases" down to "RMS Databases" and
highlight this entry.
- Click on Left Arrow to backup all
application data to your desktop.
- If you lose the data on your
Blackberry, you can restore it from your Desktop by highlighting RMS
Databases under Desktop File Databases and clicking on the Right
Arrow.
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Question: When I try to set up a
password on my BlackBerry I get the following error message: net.rim.device.api.crypto.CryptoIOException.
What should I do?
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Answer:
Set the password on your BlackBerry to the be same as the password on your
DataVault desktop and try again.
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Question: When I try to Synchronize,
I get the message "Passwords
on BlackBerry and PC do not match!" but
I am pretty sure I am using the same password.
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Answer:
Follow these steps to verify that your passwords match.
- Start DataVault on your BlackBerry. A dialog box will appear asking you to enter a password.
- Move to the Mask/Unmask check box and un-check it. In older versions of DataVault for BlackBerry, click on
the track wheel or track ball to display the screen menu and select Unmask.
- Start the Ascendo DataVault Desktop. A Window will appear asking you for your password.
- Un-check the Mask checkbox.
- Verify that the passwords on your BlackBerry and Desktop are the same or change them so they match.
- Restart DataVault on your BlackBerry and Desktop and try to Synchronize again.
Please note that DataVault passwords are
case sensitive.
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Question: When synching with the
desktop, a window appears, "Server Busy... Switch To... Retry".
If I press Retry a few more times then DataVault syncs.
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Answer:
This is a well documented Windows issue that occurs in some circumstances when
several application windows are open and one application is requesting
user input. If you get this message, please check the task bar for an open
dialogue window which is waiting for your input.
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Question: Why did Ascendo choose
Advanced Encryption Standard (AES) over other encryption techiques?
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Answer:
On October 2, 2000, the National Institute of Standards and Technology (NIST)
announced the selection of the Rijndael algorithm as the new Advanced
Encryption Standard. The announcement concluded a 4-year effort working
with government, industry and academia from throughout the world. There is
a broad consensus that AES is the best encryption technique available at
the current time. For more information, see the following links.
- Advanced Encryption Standard (AES) - Questions and Answers (NIST)
- AES vs. Blowfish: AES Offers US-Approved Alternative.
- Rijndael was chosen to be the new AES because it was deemed to be more secure than Blowfish.
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Question: I downloaded the latest
version of the user guide but when I click on Ascendo DataVault Desktop
> Help > User Guide, a previous version of the user guide is opened.
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Answer:
To resolve this, copy the latest version of the user guide to the
directory in which you installed DataVault. The default directory is
C:\Program Files\DataVault.
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Question: How can I get alerted when
a new version is available?
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Answer:
Some Ascendo Sales Partners provide real time
alerts whenever new versions of a product are available. Here are some
that we know of:
In addition, you may want to sign up for our Newsletter, see
Ascendo
Home Page > Subscribe.
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DataVault
home page
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