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Ascendo Money - Frequently Asked Questions (FAQ)
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Money
Home Page
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| Question: Where can I download
Ascendo Money? |
Answer: You can download a Zip file containing Ascendo
Money for BlackBerry, Ascendo Money Desktop and User Guide
using the following links.
- Version 3.1.0, click here.
- Version 2.57, click here.
Ascendo Money is also available from the sales partners listed on the Money
Home Page.
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Question: I am not able to install Ascendo
Money on my BlackBerry using the BlackBerry Desktop Manager. Is there another way to install it?
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Answer: You can download and install Ascendo
Money directly to your BlackBerry (OTA) by following these steps:
- Start the Browser on your BlackBerry.
- Click on the Track Wheel or Track Ball to display the screen menu.
- Select "Go To..." from the menu.
- For Version 3.1.0, type http://tinyurl.com/5xdqma
- For Version 2.57, type http://tinyurl.com/323l69
- Click on the Return Key and follow the prompts to download, install and run Ascendo
Money.
If you have used these URLs to install previous versions, you should clear the browser cache and refresh the page to make sure you are downloading the most recent
version.
To manage information on your PC and synchronize with your BlackBerry, you will need to download and install the Ascendo
Money Desktop, see above.
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| Question: How much does it cost
to upgrade? |
| Answer: Upgrading to an
intermediate version, for example from version 3.1 to 3.2, is free for users who purchased
version 3.0 or above. Upgrading to Version 3.0 and above from previous
versions costs $9.95 and is subject to change.
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Question: How do I upgrade?
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Answer: To upgrade to an intermediate
version, download and install the latest version from the links found at the top
of this page and enter the registration key you received when you purchased the
product.
To upgrade to a major new version, go to your
distributor's web site and follow the instructions (see below for examples).
- Handango > Go to the Ascendo Money product
description page. Click on the "Upgrade Available.." link
below the screen shots. Enter the
email you used to buy the product from Handango.
- Mobihand > Go to the Money product
description page. Click on the "Upgrade Now" button. Enter the
email you used to buy the product from Mobihand.
If you did not purchase from one of the sales
partners listed above, please email info@ascendo-inc.com
with your order confirmation containing sales partner name, product name,
version and date of purchase.
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Question: When I try to install
the application using the
Blackberry
Desktop Manager I
get the following message, "No additional applications designed for your
device were found."
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Answer: This is
a common issue with the BlackBerry Desktop Manager and does NOT necessarily mean
that the application is incompatible with your handset. See below for possible
resolutions.
- Delete any previously installed versions of
the software then make sure that you have removed the application from the
BlackBerry Desktop Manager Application List, displayed when clicking on the
Application Loader icon.
- Verify that your .alx and .cod files are in
the same directory and that you are selecting the .alx file when trying to
install an application.
- Upgrade your BlackBerry Desktop Manager.
Click here
for latest downloadable version.
- Upgrade the device software on your
BlackBerry. Click here
for latest downloadable version.
An article with more detailed descriptions can
be found on AllBlackBerry.com, click here
for complete article.
If these suggestions to not resolve the issue, please
try downloading and installing the application directly to your handset (OTA),
as describe above.
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Question: When I try to install
the application using Blackberry
Desktop Manager I
get the following message, "No Applications were found for your
device."
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Answer: This
is a common problem with the BlackBerry Desktop Manager. There
are a few possible solutions:
1.
Download and install the latest version of the BlackBerry Desktop Manager and
try to install the application again. 2.
Download and install the application directly to your BlackBerry (OTA),
as describe above. 3. If
you already have a trial version or previous version installed on your
BlackBerry, uninstall the application and delete it from the application list.
To do this, start the
BlackBerry Desktop Manager, click on "Application Loader", un-check the box next to the application, click on the "Next"
button and follow the prompts. Now return to the application list, highlight the
application and click on the Delete button. Reinstall the application.
4.
Check if you are using Version 3.6 of the BlackBerry Desktop Manager ( Help > About
Desktop Manager). The workaround for this issue is to install the latest service pack (Service Pack 3a) for Desktop
Manager v3.6 instead of Service Pack. This can be downloaded from the BlackBerry site at: https://www.blackberry.com/SoftwareDownload/index.jsp?client=Ud4RBlehp
Choose "BlackBerry Desktop Software v3.6" from the drop-down list box,
then click on the "Select" button. Choose the latest service pack at
the bottom of the page. Uninstall your original
Desktop Manager first, then install the downloaded service pack. Be sure to
reboot your computer after completing the installation. Follow the instructions
to download the Desktop Manager service pack to your desktop computer.
5. Some users have reported the following work
around... Exit the BlackBerry Desktop Manager. Change the name of
the ALX file, for example, change "ApplicationName.ALX" to
"ApplicationName1.ALX". Then
restart the BlackBerry Desktop Manager and try to install the application again.
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| Question: When I try to install
the application using the BlackBerry Desktop Manager, I get the
following message "There is an XML syntax error on line 1". |
| Answer: This happens when you
select a file with a .cod extension. To install Ascendo Money using the
BlackBerry Desktop Manager, click on Application Loader, click on Add,
select "All Files (*.*)" from the "Files of Type"
drop-down list, then select "Money.alx". |
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| Question: I downloaded and
installed a trial version but when I started the application it asked me
for a registration key. How can I try it without the registration
key? |
| Answer: Click on the track wheel
and select "Register Later" from the screen menu. |
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Question: Will Ascendo Money Desktop run on
a Macintosh?
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Answer: The Ascendo Money Desktop
was developed and tested on Windows. However, one user wrote us and said
that they were running Ascendo Money Desktop on an Apple MacBook using
as Windows emulator called Parallels
Desktop for Mac.
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Question: My trial period expired before I
was able to spend sufficient time testing. Is it possible to have the trial
extended?
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Answer: To renew the trial period,
uninstall the trial version and reinstall it.
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| Question: How can I retrieve my
registration key or obtain a replacement key if I change devices?
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Answer: Please contact the
Ascendo Sales Partner that you bought the application from and request a
new registration key. See below for links that
automate the process.
If you purchased the application from our web
site, please forward the order confirmation by email, including the date of
purchase, to info@ascendo-inc.com.
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Question:
When I purchased the software, I entered the wrong PIN number and the
registration key I received does not work.
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Answer:
Contact
the sales partner that you bought the application from, submit the correct PIN
and request a new registration key (see links in the question above). If you purchased the application from our web
site, please forward the order confirmation including the date of purchase, to info@ascendo-inc.com.
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Question:
In some cases I cannot install a new version without deleting the older one from
my device. How do I uninstall an application from
my BlackBerry?
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Answer:
Start
the BlackBerry Desktop Manager, select Application Loader, uncheck the box next
to the application you want to uninstall, confirm deletion. To uninstall from
your device select Settings > Options > Advanced Options > Applications
> Delete. This exact menu choices may vary slightly depending on the version
of the BlackBerry OS you are using.
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| Question:
Once I've entered information into the application, how can I back it up
and restore it if there is a problem?
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Answer:
- Connect your Blackberry to your PC
using the data cable.
- Start the Blackberry Desktop
Manager.
- Select Backup & Restore.
- Select "Perform Selective
Backup..." by pressing the "Advanced..." button.
- Move the slider bar under
"Handheld Databases" down to "RMS Databases" and
highlight this entry.
- Click on Left Arrow to backup all
application data to your desktop.
- If you lose the data on your
Blackberry, you can restore it from your Desktop by highlighting RMS
Databases under Desktop File Databases and clicking on the Right
Arrow.
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Question:
When I start the application, I am getting an error message that says
"Error opening USB port". What should I do?
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Answer:
When you started Ascendo Money for the first time, you should have been
prompted with the following.
The application Ascendo
Money has requested a comm connection to USB.
Don’t ask this again for:
- All comm connection
- Comm connection to USB
You
should check “Comm connection to USB” option
and click “Allow
this connection” button.
If you didn’t see this system message then try to reset firewall
settings in the "Options > Firewall > Reset Setting menu".
This assumes that the firewall status on your handheld is enabled. You
may have to do a hard reset of the handheld by removing the battery and
usb cable for 5-10 seconds before it.
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Question:
My balances are not the same as in Microsoft Money or Intuit
Quicken. What could be the problem?
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Answer Ascendo Money allows you to set or reset the initial balance and start
date. This is very useful forget to enter a transaction or make a
mistake and you don't have the time to reconcile. Simply reset the
balance in Ascendo Money to the most recent balance amount and date
reported by your bank and make sure that all transactions since this date
have been entered into Ascendo Money.
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Question: How does Ascendo Money integrate with Intuit Quicken?
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Answer:
Ascendo Money Desktop provides the ability to export and import transactions
using QIF (Quicken Interchange Format) files. This format was developed by
Quicken to exchange information between financial software.
Intuit
has changed support for data exchange formats in newer versions of
Quicken so compatibility depends on which version you
are using. For more information, click here.
Some users have reported that several work-arounds exist for importing
QIF files into newer versions of Quicken. Click on following link for more
information: Importing QIF files
in Quicken 2005, 2006, 2007
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Question:
How does Ascendo Money integrate with Microsoft Money?
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Answer:
Ascendo Money Desktop provides the ability to export and import transactions
using CSV (Comma Separated Values) files. CSV is a standard exchange
format for several financial and productivity software packages such as
Microsoft Money, Microsoft Excel and Microsoft Access.
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Question:
Can I synchronize Ascendo Money directly with Intuit Quicken or Microsoft
Money?
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Answer:
Intuit and Microsoft do not provide APIs (application programming
interfaces) to synchronize information with 3rd party applications like
Ascendo Money. Neither Intuit nor Microsoft publish precise descriptions
of their internal data formats nor do they support 3rd party developers
that want to read/write to their internal data files. For these reasons,
Ascendo feels that the most prudent approach to exchanging data with these
products is by importing and exporting data files as described in the Ascendo
Money user guide.
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Question: How can I get alerted when
a new version is available?
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Answer:
One way is to sign up for our Newsletter, see Ascendo
Home Page. In addition, some Ascendo sales partners provide real time
alerts whenever new versions of a product are available. For example, go
to www.handango.com and click on
"Add to Watchlist".
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Money
Home Page
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