Money
Home Page
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Ascendo Money - Frequently Asked Questions (FAQ)
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Click on the links below for answers to the
following questions. More detailed explanations can be found in the Ascendo
Money User Guide.
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- How do I download and
install Ascendo Money for BlackBerry?
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- How do I download and
install Ascendo Money Desktop?
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- What
should I do if I see "No additional applications designed for your
device were found."?
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- What should
I do if I see "No Applications were found for your
device."?
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- What should I do if I see
"There is an XML syntax error on line..."?
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- I can't find the main Ascendo Money icon or Add Transaction icon on home screen of my BlackBerry. What should I do?
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- Can I try Ascendo
Money before purchasing it?
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- How long is the trial
period?
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- Is it possible to
extend the trial period?
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- Is there a separate
trial version with a different feature set than the full version?
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- What payment
options are available to purchase your software?
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- How do I upgrade to the
latest version of Ascendo Money?
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- How can I get alerted when
a new version is available?
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- What is
Download Protection?
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- Can I run Ascendo Money Desktop
on
an Apple computer?
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- What is a Registration Key
or an Activation Code?
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- How can I get a
Registration Key?
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- What is a PIN and how can I
find the PIN for my BlackBerry?
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- I am unable
to enter my registration key using the BlackBerry Storm keyboard. What
could be the problem?
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- I can't get past the registration screen on my BlackBerry Tour. What should I do?
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- I tried to
register Ascendo Money using my Registration Key but I got a message
saying registration failed. What could be the problem?
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- When I purchased Ascendo Money, I didn't submit a PIN, or I submitted the wrong PIN
for my BlackBerry and the
registration key I received doesn't work. What should I do?
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- I can't find my Registration Key. How do I
retrieve it?
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- I
changed handsets. How do I obtain a Replacement Registration Key for my
new handset?
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- I purchased the software
through BlackBerry App World. How do I obtain or retrieve my registration
key?
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- How do I uninstall
Ascendo Money?
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- How can I back up
and restore Ascendo Money on my BlackBerry?
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- When should I do if I see
"Error opening USB port"?
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- My balances are not the same as in Microsoft Money or Intuit
Quicken. What could be the problem?
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- How does Ascendo Money integrate with Intuit Quicken?
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- How does Ascendo Money integrate with Microsoft Money?
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- Can I synchronize Ascendo Money directly with Intuit Quicken or Microsoft
Money?
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- I am having trouble
downloading information from my bank. What should I do?
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- My bank doesn't appear in the Ascendo Money drop-down list and doesn't support OFX Direct Connect.
Is there another way to load my transaction history?
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- What should I do if I
see "OFX Error Code" when trying to download bank information?
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Question: How do I download and install Ascendo Money for BlackBerry? |
Answer: There are two ways
to download and install Ascendo Money for BlackBerry, over-the-air (OTA) or by using the BlackBerry
Desktop Manager.
To download and install Ascendo Money
V3.4.2 for BlackBerry over-the-air (OTA), follow these steps.
- Start the Browser on your BlackBerry.
- Click on the BlackBerry Key to display the screen menu.
- Select "Go To..." from the screen menu.
- Type: http://tinyurl.com/5xdqma and click on the Return Key. Then follow the prompts to download, install and run the "Ascendo Money Loader". This utility will detect the version of the BlackBerry OS running on your handset and load the best version of Ascendo Money for your device.*
To install Version 2.57, start the
BlackBerry Browser, select "Go To..." from the screen menu,
type http://tinyurl.com/323l69,
click on the Return Key and follow the prompts.*
* On certain devices, the BlackBerry OS
places application icons in the "Downloads" directory. You can
reposition them by clicking on the BlackBerry menu key and selecting
"Move" from the menu.
To download and install Ascendo Money for BlackBerry using the BlackBerry
Desktop Manager, follow these steps.
- Download the Ascendo Money ZIP file using a Desktop Browser such
as Firefox or Internet Explorer.
- For Version 3.4.2, click here.
- For Version 2.57, click here.
- Extract the files in the Ascendo Money ZIP file using Winzip
or a similar utility.
- Start the BlackBerry Desktop Manager.
- Click on Application Loader, then click on Add Program.
- Browse to the "/BlackBerry" directory of the folder you
specified when you extracted the Ascendo Money ZIP file.
- Select the Ascendo Money ALX file and follow the prompts.
Ascendo Money for BlackBerry is also available from the sales partners listed on the Money
Home Page.
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Question: How do I download and
install Ascendo Money Desktop?
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Answer: To download and install Ascendo
Money Desktop, follow these steps.
- Download the Ascendo Money ZIP file using a Desktop Browser such
as Firefox or Internet Explorer.
- For Version 3.4.2, click here.
- For Version 2.57, click here.
- Extract the files in the Ascendo Money ZIP file using Winzip
or a similar utility.
- Start the Windows File Exporer.
- Browse to the "/Desktop" directory of the folder you
specified when you extracted the Ascendo Money ZIP file.
- Doubleclick on the AscendoMoneyDesktopSetup.exe file and follow
the prompts.
Ascendo Money for BlackBerry is also available from the sales partners listed on the Money
Home Page.
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Question: What
should I do if I get the following error message, "No additional applications designed for your
device were found.", when trying to install the Ascendo Money Desktop?
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Answer: This is
a common issue with the BlackBerry Desktop Manager and does NOT necessarily mean
that the application is incompatible with your handset. See below for possible
resolutions.
- Delete any previously installed versions of
the software then make sure that you have removed the application from the
BlackBerry Desktop Manager Application List, displayed when clicking on the
Application Loader icon.
Verify that your .alx and .cod files are in
the same directory and that you are selecting the .alx file when trying to
install an application.
Upgrade your BlackBerry Desktop Manager.
Click here
for latest downloadable version.
Upgrade the device software on your
BlackBerry. Click here
for latest downloadable version.
An article with more detailed descriptions can
be found on AllBlackBerry.com, click here
for complete article.
If these suggestions to not resolve the issue, please
try downloading and installing the application directly to your handset (OTA),
as describe above.
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Question: What
should I do if I get the following error message, "No Applications were found for your
device.", when trying to install the Ascendo Money Desktop?
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Answer: This
is a common problem with the BlackBerry Desktop Manager. There
are a few possible solutions:
1. Download and install the latest version of the BlackBerry Desktop Manager and
try to install the application again.
2. Download and install the application directly to your BlackBerry (OTA),
as describe above. 3. If
you already have a trial version or previous version installed on your
BlackBerry, uninstall the application and delete it from the application list.
To do this, start the
BlackBerry Desktop Manager, click on "Application Loader", un-check the box next to the application, click on the "Next"
button and follow the prompts. Now return to the application list, highlight the
application and click on the Delete button. Reinstall the application.
4. Check if you are using Version 3.6 of the BlackBerry Desktop Manager ( Help > About
Desktop Manager). The workaround for this issue is to install the latest service pack (Service Pack 3a) for Desktop
Manager v3.6 instead of Service Pack. This can be downloaded from the BlackBerry site at: https://www.blackberry.com/SoftwareDownload/index.jsp?client=Ud4RBlehp
Choose "BlackBerry Desktop Software v3.6" from the drop-down list box,
then click on the "Select" button. Choose the latest service pack at
the bottom of the page. Uninstall your original
Desktop Manager first, then install the downloaded service pack. Be sure to
reboot your computer after completing the installation. Follow the instructions
to download the Desktop Manager service pack to your desktop computer.
5. Some users have reported the following work
around... Exit the BlackBerry Desktop Manager. Change the name of
the ALX file, for example, change "ApplicationName.ALX" to
"ApplicationName1.ALX". Then
restart the BlackBerry Desktop Manager and try to install the application again.
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Question: When I try to install
the application using the BlackBerry Desktop Manager, I get the
following message "There is an XML syntax error on line 1". |
Answer: This happens when you
select a file with a .cod extension. To install Ascendo Money using the
BlackBerry Desktop Manager, click on Application Loader, click on Add,
select "All Files (*.*)" from the "Files of Type"
drop-down list, then select "Money.alx". |
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Question: I can't find the main Ascendo Money icon or Add Transaction icon on home screen of my BlackBerry. What should I do? |
Answer: On some BlackBerry handsets such as the Bold and Storm, application icons are display in the "Downloads", "Docs
to Go" or other folders accessible from the home screen. To move an application icon, hightlight the icon, click on the BlackBerry Key to the right of the Green Phone Key,
then select "Move" or "Move to Folder" from the screen menu. |
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Question: Can I try Ascendo Money
before purchasing it? |
Answer: Yes. When you start
Ascendo Money on your BlackBerry, click on the "Register Later"
button or click on the track wheel and select "Register Later"
from the screen menu. You will not be prompted to register Ascendo Money
Desktop until the trial period is over. |
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Question: How long is the trial period? |
Answer: The trial period is 30 days. After
the trial period has ended, you have ten additional user sessions before having
to register. |
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Question: My trial period expired before I
was able to spend sufficient time testing. Is it possible to extend the trial
period?
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Answer: You can renew the trial period buy
uninstalling Ascendo Money and reinstalling it however you will lose all of your
data. To reset the trial period on Ascendo Money desktop, select "Erase all
private data" when uninstalling.
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Question: Is there a separate trial version
with a different feature set than the full version? |
Answer: No, there is only one version that
contains all the features of the product. |
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Question: What payment options are
available to purchase your software? |
Answer: Ascendo accepts most major credit
cards or debit cards for purchases made directly from our web
site. Ascendo Sales Partners such as Mobihand,
Handango
and Clickapps
accept payment by Paypal. |
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Question: How do I
upgrade to the latest version of Ascendo Money?
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Answer: Upgrading to an
intermediate release, such as from version 3.0 to 3.1: Free
Upgrading to a new version, such as from version
2.0 to 3.0: $9.95
To upgrade to an intermediate release, follow the
instructions to download the latest version and install from your
desktop or install directly to your device. If you are
prompted for a registration key, enter the key that you received when you
purchased the product. If you didn't keep a copy of the key, see elsewhere in
this FAQ for retrieving keys.
To upgrade to a new version, follow these
instructions.
If you purchased from our web site, click
here.
If you purchased from Mobihand.com or
CrackBerry.com, go to the description
page on MobiHand and click on the "Upgrade Now" button.
If you bought from Handango.com, go to the description
page and click on the "Upgrade Available..." link found below the
Screen Shots.
If you bought from another Sales Partner,
please see their web site for information on upgrades.
If you have difficulties, or the Sales Partner
you purchased from does not offer upgrades, please email your order confirmation
to info@ascendo-inc.com. To be
considered for eligibility, your order
confirmation must contain the Name of the Ascendo Sales Partner you purchased
the product from, the Version Number and the Date of
Purchase.
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Question: How can I get alerted when a new version is available?
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Answer: One way is to sign up for our Newsletter, see Ascendo
Home Page. In addition, some Ascendo sales partners provide real time
alerts whenever new versions of a product are available. For example, go
to www.handango.com and click on
"Add to Watchlist".
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Question: What is Download
Protection?
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Answer:
Download Protection is a Handango product and you should refer to Handango.com
for a current description of what is offered as part of the service.
Download Protection is not required to
download Ascendo Money from our web site, see above.
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Question: Can I run the Ascendo Money Desktop on
an Apple computer?
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Answer: Ascendo Money Desktop does
not run natively on MacOS at the current time. However, some users are running
Ascendo Money Desktop on Apple computers in Windows sessions using
virtualization software such as VMWare
or Parallels
Desktop for Mac.
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Question: What are Registration
Keys and Activation Codes?
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Answer: To use Ascendo Money
after the trial period is over, you must enter a Registration Key when
prompted.
Some Ascendo Sales Partners refer to
Activation Codes instead of Registration Keys but they are the same
thing.
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Question: How can I get a
Registration Key?
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Answer: To obtain a Registration
Key, you must purchase Ascendo Money. Click here
to purchase Ascendo Money.
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Question: What is a PIN and how can I find
the PIN for my BlackBerry?
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Answer: A Personal Identification Number,
or PIN, is a unique identifier for
your BlackBerry containing 8 alphanumeric characters. To find the PIN for your
BlackBerry, go to the BlackBerry home screen,
click on the icon for Options and select Status from the list. The PIN for your
BlackBerry will be displayed on a page of device parameters.
Alternatively, you can find your PIN on the
registration screen of Ascendo Money for BlackBerry or by selecting About from
the main menu.
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Question:
I am unable to enter my registration key using the BlackBerry Storm
keyboard. What could be the problem? |
Answer:
You may need to enable "compatibility mode" to enter the
registration key, see steps below.
Click on Options icon on BlackBerry
home screen.
Select Advanced >
Applications
Highlight the application and click
on the BlackBerry key to the right of the green phone key.
Select "Disable Compatible
Mode" from the screen menu then try to register again.
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Question: I can't get past the registration screen on my BlackBerry Tour. What should I do?
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Answer: Uninstall Ascendo Money on your BlackBerry by highlighting the application icon, clicking the BlackBerry button to the right of the green telephone key and selecting "Delete" from the screen menu. Then
re-install Ascendo Money by following the download and installation instructions.
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Question: I tried to register Ascendo Money
using my Registration Key but I got a message saying registration failed. What
could be the problem?
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Answer: There could be several
reasons for getting an error message when trying to register Ascendo
Money.
1) You left the PIN field blank when
trying to register Ascendo Money Desktop.
2) The version of Ascendo Money that you
installed is not the right one for the Registration Key you are using.
Registration Keys for Version 3 are 5-digits long. Registration Keys for Version
2 are 10-digits long. Instructions for installing either version can be found at
the top of this page. Instructions
for upgrading can be found here.
3) The PIN you submitted when
purchasing Ascendo Money is incorrect. Please check the
PIN and verify
that you are not mistaking the letter "B" for the number "8",
the letter "A" for the number "4", etc. If you
submitted the wrong PIN, click here for further
instructions.
4) You didn't enter the Registration
Key correctly. On the BlackBerry, enter the Registration Key to the
right of the "Registration Key:" label, then use the track
ball/wheel to highlight the Register button, then click on the track
ball/wheel. On your PC, enter the PIN and the Registration Key and click
on the "OK" button. 5)
You typed leading or trailing characters when entering the Registration Key or
PIN.
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Question: When I purchased Ascendo Money, I didn't submit a PIN, or I submitted the wrong PIN
for my BlackBerry and the registration key I received doesn't work. What should I do?
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Answer: Contact
the Ascendo Sales Partner that you bought the application from, submit the correct
PIN for your BlackBerry and request a new registration key.
Click here for a partial list of links to Ascendo Sales
Partners.
If you purchased Ascendo Money from our web
site, http://www.ascendo-inc.com, then forward the
email order confirmation to info[AT]ascendo-inc.com. Clearly state at the beginning of your email that you purchased Ascendo Money
directly from our web site, why you are requesting a new registration key, and
include the PIN for your new BlackBerry.
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Question: I can't find my Registration Key. How do I retrieve it?
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Answer: You must purchase
Ascendo DataVault to receive a Registration Key. Your Registration Key can
be found in your email order confirmation or in the "My World"
tab of BlackBerry App World. If you have already registered DataVault,
then you can also find it on the About screen. If you can't find your Registration Key in
any of these places, then follow the instructions below.
First, check the version you
purchased as this will be necessary to retrieve the right key. If you want to
upgrade to a new version, then follow the instructions in the upgrade
policy to receive a new registration key.
If you purchased Ascendo Money from
one of our Sales Partners, then you must contact them directly to retrieve your
Registration Key. See below for links to initiate the process.
If you purchased Ascendo Money from our web
site, please forward your order confirmation containing the product name,
version and order date, to info@ascendo-inc.com.
Clearly state at the beginning of your email that you purchased Ascendo Money
directly from our web site (http://www.ascendo-inc.com).
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Question: I changed handsets. How
do I obtain a Replacement Registration Key for my new handset?
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Answer: First, check the version you
purchased and read our upgrade policy. If a new version
exists and you want to upgrade, then follow the instructions in the upgrade
policy to receive a new registration key. If you purchased the most recent
version, then install the latest maintenance release on the
new handset and follow the instructions below.
If you purchased Ascendo Money from
one of our Sales Partners, then you must contact them directly to obtain a
Replacement Registration Key. See below for links to initiate the process.
If you purchased Ascendo Money from our web
site, please forward your order confirmation, or send an email containing the product name,
version, order date and the email address you used to purchase the application to info@ascendo-inc.com.
Clearly state at the beginning of your email that you purchased Ascendo Money
directly from our web site (http://www.ascendo-inc.com).
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Question: I purchased the software through
BlackBerry App World. How do I obtain or retrieve my registration key?
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Answer: To find
Registration Keys or "License Keys" for products purchased through
BlackBerry App World, start BlackBerry App World on your device, click on the
"My World" tab on the lower right-hand side of the screen then click
on an application from the list to display the application details. The
registration key should be displayed next to the "License:" label.
More information can be found
in the App World FAQ found at the following link: http://na.blackberry.com/eng/support/blackberryappworld.jsp
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Question: How do I uninstall Ascendo Money?
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Answer: To
uninstall Ascendo Money on your BlackBerry, follow these steps.
If
you installed Ascendo Money for BlackBerry over-the-air, go to Options >
Advanced > Applications > highlight Ascendo Money > click on
BlackBerry key then select Delete.
If
you installed Ascendo Money for BlackBerry using the BlackBerry Desktop
Manager, then start the BlackBerry Desktop Manager, click on Application
Loader > Remove Application > uncheck the box next to Ascendo Money
and follow the prompts.
To
uninstall Ascendo Money Desktop, click on the Windows Start button and select
Uninstall from the Ascendo Money sub-menu.
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Question:
How can I backup
and restore Ascendo Money on my BlackBerry?
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Answer:
Connect your Blackberry to your PC
using the data cable.
Start the Blackberry Desktop
Manager.
Select Backup & Restore.
Select "Perform Selective
Backup..." by pressing the "Advanced..." button.
For versions 3.x and above, move the slider bar under
"Handheld Databases" down to "Ascendo Money" and
highlight this entry. For versions 2.x and below, select "RMS
Databases".
Click on Left Arrow to backup all
application data to your desktop.
If you lose the data on your
Blackberry, you can restore it from your Desktop by highlighting RMS
Databases under Desktop File Databases and clicking on the Right
Arrow.
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Question:
When I start the application, I am getting an error message that says
"Error opening USB port". What should I do?
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Answer:
When you started Ascendo Money for the first time, you should have been
prompted with the following.
The application Ascendo
Money has requested a comm connection to USB.
Don’t ask this again for:
- All comm connection
- Comm connection to USB
You
should check “Comm connection to USB” option
and click “Allow
this connection” button.
If you didn’t see this system message then try to reset firewall
settings in the "Options > Firewall > Reset Setting menu".
This assumes that the firewall status on your handheld is enabled. You
may have to do a hard reset of the handheld by removing the battery and
usb cable for 5-10 seconds before it.
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Question:
My balances are not the same as in Microsoft Money or Intuit
Quicken. What could be the problem?
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Answer Ascendo Money allows you to set or reset the initial balance and start
date. This is very useful forget to enter a transaction or make a
mistake and you don't have the time to reconcile. Simply reset the
balance in Ascendo Money to the most recent balance amount and date
reported by your bank and make sure that all transactions since this date
have been entered into Ascendo Money.
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Question: How does Ascendo Money integrate with Intuit Quicken?
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Answer:
Ascendo Money Desktop provides the ability to export and import transactions
using QIF (Quicken Interchange Format) files. This format was developed by
Quicken to exchange information between financial software.
Intuit
has changed support for data exchange formats in newer versions of
Quicken so compatibility depends on which version you
are using. For more information, click here.
Some users have reported that several work-arounds exist for importing
QIF files into newer versions of Quicken. Click on following link for more
information: Importing QIF files
in Quicken 2005, 2006, 2007
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Question:
How does Ascendo Money integrate with Microsoft Money?
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Answer:
Ascendo Money Desktop provides the ability to export and import transactions
using CSV (Comma Separated Values) files. CSV is a standard exchange
format for several financial and productivity software packages such as
Microsoft Money, Microsoft Excel and Microsoft Access.
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Question:
Can I synchronize Ascendo Money directly with Intuit Quicken or Microsoft
Money?
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Answer:
Intuit and Microsoft do not provide APIs (application programming
interfaces) to synchronize information with 3rd party applications like
Ascendo Money. Neither Intuit nor Microsoft publish precise descriptions
of their internal data formats nor do they support 3rd party developers
that want to read/write to their internal data files. For these reasons,
Ascendo feels that the most prudent approach to exchanging data with these
products is by importing and exporting data files as described in the Ascendo
Money user guide.
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Question:
I am having trouble downloading information from my bank. What should I
do?
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Answer:
Ascendo Money implements OFX "direct connect" technology in
compliance with the specification provided by the Open
Finance Exchange. This technology was developed by a consortium
including Intuit and Microsoft. If you are having trouble with this
feature, contact your bank and verify that they support OFX
"direct connect" for products such as Ascendo Money, Microsoft
Money and Intuit Quicken. If so, ask them if there are special
instructions and if they charge a fee to use this service.
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Question:
My bank doesn't appear in the Ascendo Money drop-down list and doesn't support OFX Direct Connect. Is there another way to load my transaction history?
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Answer:
Many banks offer the ability to export your transaction history into OFX,
QFX, QIF or CSV files that can be imported into Ascendo Money. To try this, log
onto your online bank account and look for an option to Download data. If
you don't see one of the file formats listed above, look for options to
download to Intuit Quicken or Microsoft Money and check if the default
file extension is one of those listed above.
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Question:
What should I do if I see "OFX Error
Code" when trying to download bank information?
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Answer:
See below for several common Error Codes and their signification according
to the official OFX
Specification.
Error Code: 15500 - Signifies "Invalid Sign-on"
which means the username and password you have entered are not being
accepted by your bank's server. Contact your bank and verify that
the username and password necessary for establishing a connection using
OFX "direct connect" are the same as for logging in to your
account on their web site.
Error Code: 2003 - Signifies
"Account Not Found". Verify that you have entered the
correct account number. Contact your bank to verify the account number
to be used with 3rd party software like Ascendo Money or Quicken. Some
banks may require that you enter account numbers that are slightly
different than those appearing on your statement. For example, one of our customers reported that adding two zeros in front of their
account number (USAA Federal Savings Bank) resolved the issue.
Error Code: 2000 - Signifies
"General Error". Contact your Bank's customer service
department and request activation of OFX Direct Connect for 3rd party
products like Ascendo Money or Quicken.
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