Answer: Yes, DataVault for Mac has a free 30-day trial period. There is no separate trial version. Simply download DataVault from the link above, complete installation and select "Register Later".

Question: Where can I buy DataVault for Mac?

Answer: DataVault for Mac is available for purchase from our web site. Click here to go to the DataVault for Mac description page then click on "Buy Now".

Question: What is the latest version of DataVault for Mac?

Answer: Version 4.3.3

Question: What is new in the latest version of DataVault for Mac?

Answer: Please see the Release Notes page for a list of improvements in the latest version.

Question: Can I transfer my license from a different platform?

Answer: No, however DataVault for Mac is currently on sale for $9.95 instead of the list price of $19.95.

Question: Each time I start DataVault I am prompted to a new password. What could be the problem?

Answer: This may occur if DataVault is unable to save the data file to your hard disk. DataVault creates a file called DataVault.db in a folder with path Users\username\Documents, where username is the name of the user who installed DataVault. Start the Apple Finder and check to see if the path and folder exist. If not, create them and reinstall DataVault. If the path and folder do exist, check if there are configuration settings for this folder that would restrict DataVault from writing to DataVault.db, then try changing the setting and re-install DataVault. If you continue to have problems, make a backup of your data and reset the database by selecting File > Reset DataBase from the menu bar.

Question: DataVault is not saving new entries. What could be the problem?

Answer: In rare cases, the DataVault database may become damaged. If DataVault is not saving new entries, make a backup of the existing data by selecting File > Backup from the menu bar. Then re-install DataVault and restore your data by selecting File > Restore from the menu bar.

Question: How can I transfer data between DataVault for Windows and DataVault for Mac desktops?

Answer: You can transfer data between DataVault desktops by importing & exporting in DataVault Exchange Format. Please note: If you are not using the latest versions of the desktops, Category & Type information may not transfer.

To transfer data from DataVault for Windows to DataVault for Mac, follow the steps below.

Start DataVault for Windows and select Tools > Export > Full DataBase from the menu bar.
Start DataVault for Mac and select File > Import DVX from the menu bar.

To transfer data from DataVault for Mac to DataVault for Windows, follow the steps below.

Start DataVault for Mac and select File > Export DVX from the menu bar.
Start DataVault for Windows and select Tools > Import > DataVault eXchange from the menu bar.

Question: I am having trouble syncing DataVault for iPhone with DataVault for Mac. What could be the problem?

Answer: If you are unable to synchronize DataVault for iPhone with DataVault for Mac, please try the following;

1) Verify that wifi is enabled on your iPhone, Settings > Wi-Fi, and that the network selected on your iPhone is the same one as on your Mac. To see what network you are connected to on you Mac, click on Airport icon in main menu bar.

2) Check that you followed the correct sequence.

Start DataVault for Mac OS and select File > Synchronize over Wi-Fi
Start DataVault for iPhone, tap on Options icon, select Synchronize
The Mac on which DataVault is running should appear in the list, select it and click on the Synchronize button

3) Try setting up an ad-hoc network between your Mac and your iPhone, click here for detailed instructions.

Question: How do I setup an ad-hoc network to synchronize DataVault for Mac with DataVault on my iPhone?

Answer: An ad-hoc network is a direct connection over Wi-Fi that doesn't require a network router or internet connection. To setup an ad-hoc network between your Mac and your iPhone, follow the steps below.

Click the Airport icon in the Mac menu bar and select "Create Network".
Select and name for the network and set up an optional password to connect.
Join the new network from your iPhone or iPod Touch by tapping on Settings > Wi-Fi.
Open DataVault on both the handheld and desktop and proceed with synchronization.

Question: How can I skip to the next line when entering information in the Notes section of an item?

Answer: Go to the end of a line in the Notes field, hold down the Control key and click on the Return key to skip to the next line.

FAQs for other versions: iPhone/iPod Touch/iPad, Windows, BlackBerry

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